Ratings based on 157 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Clean & Tidy
by A verified traveler
Posted 27 May 2024
Fabulous hotel!
Comment from Hotel Management
31 May 2024 by Alexandre Hotel Gala, Hotel Management
Thank you very much for your visit and your kind review.We would love to welcome you again
by A verified traveler
Posted 26 May 2024
Dirty, noisy, poor food quality.
Comment from Hotel Management
31 May 2024 by Alexandre Hotel Gala, Hotel Management
Dear clientThank you for your visit.We are sorry to hear that our efforts to please your stay have not met your expectations. We will continue working hard.Sincerely
by A verified traveler
Posted 8 May 2024
Our stay at this hotel was different from what we hoped for. We reluctantly chose this hotel as our usual hotel was fully booked for our dates.
Firstly, the staff is fantastic. However, leadership/management needs to manage the property better. You possess ineffective leadership skills, and it is apparent. Other guests complained about some issues, and your vague/generic responses indicate you need more decision-making and problem-solving skills, further proving your leadership style needs to change.
Secondly, no guest wants to walk into a dirty room after a long flight. Our room was infested with dead spiders and cobwebs, a clear sign that it had not been cleaned before our arrival- a truly terrible experience. The housekeeper who came in was pleasant. She cleaned the room and left us insecticide spray. We weren't even offered another room.
Thirdly, one day, we decided to spend some time in the room before heading out on the strip. We ate out a lot due to the same kind of food/limited options. We heard heavy water flowing; I thought the kids left the faucet open; it was water flowing heavily from our ceiling, another nightmare.The horror we would've faced if we were out at that time.I have never been on vacation counting down to leave; my kids wanted to return home, we travel a lot. This was such a bad experience at this hotel. Wifi doesn't work in the room, and there are no ironing boards/irons like regular hotels
PROS: convenient, many restaurants/bars, Siam Park, etc.
Comment from Hotel Management
17 May 2024 by Alexandre Hotel Gala, Hotel Management
Dear clientThank you very much for your visit and for taking the trouble to share your opinion.We are very sorry to hear that, despite our efforts, we were unable to meet your expectations.We will take your criticism into account and will continue to strive to try to satisfy all our customers.Sincerely
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
17 May 2024 by Alexandre Hotel Gala, Hotel Management
Dear KateThank you very much for your visit and for ranting your experience.Sincerely
by A verified traveler
Posted 26 Mar 2024
Comment from Hotel Management
24 Apr 2024 by Alexandre Hotel Gala, Hotel Management
Gracias por su visitaLamentamos comprobar que no hemos podido cumplir con sus expectativas.
by A verified traveler
Posted 20 Mar 2024
Very good staff, ideal location, very clean and good range of food
Comment from Hotel Management
21 Mar 2024 by Alexandre Hotel Gala, Hotel Management
Dear NicholasThank you very much for visiting hotel Gala and sharing your review.We would like to welcome you again
by A verified traveler
Posted 26 Jan 2024
Good if you want to go clubbing all night however we was facing th pool and was quite in the room at night
Comment from Hotel Management
1 Feb 2024 by Alexandre Hotel Gala, Hotel Management
Thank you very much for visiting Hotel Gala and sharing your opnion.We would love to welcome you again.
by A verified traveler
Posted 5 Dec 2023 on Hotels
Comment from Hotel Management
22 Jan 2024 by Alexandre Hotel Gala, Hotel Management
Muchas gracias por su visita y por calificar su estancia.
by A verified traveler
Excellent hotel
Posted 4 Jul 2023 on HotelsThis hotel was an excellent stay. The rooms were incredibly clean, staff was very friendly the food was nice it was a great hotel for our stay really pleased with this experience.
Comment from Hotel Management
18 Jul 2023 by Alexandre Hotel Gala, Hotel Management
Thank you very much for visiting Hotel Gala and sharing your experience.We would like to welcome you again.
