Ratings based on 213 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Really nice place but terrible pillows as so big did not sleep well at all and yes, we looked in wardrobe pillows in there the same size.
Told the reception the next day just got a smile and sorry
Had a sore neck for a couple of days
Comment from Hotel Management
5 Jun 2024 by Craig Mckenzie - Manager, Hotel Management
Normally I would emphasize the positive aspects of your review, but you have scored us an unbalanced 2/5. My housekeeping team are deflated by such a poor review, they work extremely hard to provide to you with a clean and well-presented room. I also have front of house who were genuinely empathetic about your pillow experience, but somehow saying sorry wasn’t enough. Our pillows are renewed regularly and are a quality Hotel Grade (firmness will vary between the 4 pillows in the room, size will be the same). Being advised on check out is too late if it was a significant issue. Perhaps a prior request for a type of pillow if you have a specific need, contacting reception once checked in, or as the occasional person does, bring your own pillow, we do not take offence at that as a pillow is a very personal thing. I will leave it to readers to compare our past reviews and make a well-balanced decision.
by A verified traveler
Posted 30 Apr 2024
Loved it, all staffs are very humble and helpful.
Room is neat everyday. Clean linens for your room amd towels changed every day.
I recommend this plave.
Comment from Hotel Management
1 May 2024 by The Team at Quest, Hotel Management
Hi Jack, thanks so much for the review, we hope to see you again soon.
by A verified traveler
Posted 23 Apr 2024
Lots of room in unit. Man at reception was very pleasant and helpful. Motel location was great. Happy customers.
Comment from Hotel Management
25 Apr 2024 by The Team at Quest, Hotel Management
Thanks George, Glad you enjoyed your stay, hope to see you again soon.
by A verified traveler
Posted 3 Apr 2024
Great property spacious and upmarket fixtures and fittings
Comment from Hotel Management
7 Apr 2024 by The Team at Quest, Hotel Management
Hi Caroline,Thank you for taking time to place a review, appreciated
by A verified traveler
Posted 1 Apr 2024
Was disappointing that there was no hot water in the morning, front desk didn't make a big deal about it, in fact they weren't even going to mention it until we did - I feel like that is a massive thing to have happened and they should of been apologising for it as soon as they saw us, it was very much like "oh yeah, sorry about that" low key response..
Comment from Hotel Management
2 Apr 2024 by Craig Mckenzie - Manager, Hotel Management
Hi Richard,I apologize if that was your impression it certainly was not our intention. Once we became aware of the hot water issue on Easter Sunday morning we contacted our AHS plumber who arrived at 10:27am. A small pump unit had failed and was replaced.We treated the matter with urgency, and apologized to all guests, very unfortunate timing on Easter Sunday with 33 departures on that day.I do hope you accept my apology, and hope to see you again.Regards,Craig.
by A verified traveler
Posted 31 Mar 2024
Everything was great
Comment from Hotel Management
31 Mar 2024 by The Team at Quest, Hotel Management
thank you for the review Rajni, hope to see you again soon
by A verified traveler
Posted 30 Mar 2024
nice and clean
Comment from Hotel Management
30 Mar 2024 by The Team at Quest, Hotel Management
thank you Britney, glad you enjoyed your stay
by A verified traveler
Posted 10 Mar 2024 on Hotels
Comment from Hotel Management
12 Mar 2024 by The Team at Quest, Hotel Management
Hi Reza, your review is greatly appreciated, hope to see you again.
by A verified traveler
Posted 10 Mar 2024
Very clean and comfortable room, enjoyed my stay and would definitely recommend to someone and stay again :)
Comment from Hotel Management
12 Mar 2024 by The Team at Quest, Hotel Management
Hi Jemimah,Thanks so much for taking the time to place a review, hope to see you again.
by A verified traveler
Friendly front desk
Posted 1 Mar 2024 on HotelsFront desk staff, Debbie, is especially friendly and warm. Hotel is clean and conformable. Location is also near very eatary within walking distance. Only thing is parking has a daily fee of 15 NZ dollars in building or metering on the street. We opted for daily fee to avoid having to worry about it
Comment from Hotel Management
4 Mar 2024 by The Team at Quest, Hotel Management
Hi Wing, thank you for your review, much appreciated
