Ratings based on 36 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
3.5 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jan 2023 on Hotels
by A verified traveler
Posted 27 Sep 2020 on Hotels
by A verified traveler
Posted 26 Feb 2020
The location was centrally located along the mail road. As I was assigned a room not facing the road and did not have a window, I did not hear any road noise. Tanah Rata is a small town so almost everyplace was within a few minute's walk.
The room came with two bottles of drinking water, coffee pouches, electric kettle and a tv which in addition to local channels a movie channel.
Comment from Hotel Management
24 Mar 2020 by Leah, Hotel Management
Dear ZEN Guest,
Thank you for sparing your time to write this review! We really appreciate all the positive comments you have for us. This is really encouraging! However, we understand that there's always room for improvement. We can assure you that we're continuously improving our services, and your feedback is helping us! We can't wait to have you stay with us again!
Best Regards,
Leah
by A verified traveler
Posted 10 Feb 2020
by A verified traveler
Posted 19 Jan 2020
by A verified traveler
Posted 20 Dec 2019
Easy to access food and shops
Comment from Hotel Management
29 Dec 2019 by Bea , Hotel Management
Dear Anis,
Thank you for taking the time to review your stay. It's great to know that location is suitable for you. By booking at ZEN Rooms you can assure the best value of money for your stay.
Best regards,
Bea
by A verified traveler
Posted 15 Dec 2019
Pls mantiance this cleanness and room service
Comment from Hotel Management
20 Dec 2019 by Bea, Hotel Management
Dear ZEN Guest,
Thanks a lot for taking the time to review your stay! We apologize that cleanliness was not well-maintained during your stay, as that is not our usual ZEN experience. To maintain cleanliness, we regularly audit every room and provide deep cleaning services when needed. Our auditors will visit the property this week and take necessary measures to ensure this doesn’t happen again.
Best regards,
Bea
by A verified traveler from Bangi
Posted 8 Dec 2019
The family room is very comfortable..
Comment from Hotel Management
13 Dec 2019 by Bea, Hotel Management
Dear ZEN Guest,
Thanks a lot for a positive feedback. We're glad to hear that you are satisfied enough in our rooms specially the bed is very comfortable. By booking at ZEN Rooms you can assure the best value of money for your stay.
Best regards,
Bea
by A verified traveler
Posted 5 Dec 2019
Good, clean
Comment from Hotel Management
6 Dec 2019 by Bea, Hotel Management
Dear ZEN Guest,
Thank you very much for leaving us your feedback! We are glad to know that you enjoy your stay with us. Low rates and constant focus on enhancing customer experience are what sets ZEN Rooms apart from many other budget hotels. We can't wait to see you again.
Best regards,
Bea
by A verified traveler
Posted 28 Nov 2019
