Ratings based on 591 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Mar 2024
Booked 4 rooms and they were not clean with doors and many cupboards damaged. Towels not very clean. Rooms also got many insects. Tap without proper cap resulting in water spraying instead of flowing down when turned on.
Comment from Hotel Management
29 Mar 2024 by Shazea, Hotel Management
Dear [Reviewer's Name],Thank you for sharing your feedback about your recent stay with us at Heritage Hotel. We're sorry to hear about the challenges you faced.We're committed to providing excellent service, and your concerns about room cleanliness, insect issue and maintenance issue are important to us. We're taking immediate steps to address this internally.Once again, please accept our sincerest apologies for the inconvenience you experienced. We value your feedback as it helps us continually improve our services and provide the exceptional hospitality experiences our guests deserve.Thank you for choosing Heritage Hotel. We hope to have the opportunity to welcome you back in the future and restore your faith in our hospitality.We appreciate your feedback and hope to welcome you back for a better experience.Best regards,Shazea IdhamE-commerce ExecutiveHeritage Hotel
by A verified traveler from Tempe
Posted 1 Feb 2024
Booked two rooms and found out that one side can be hotter and the other side cool depending on direction of sun. No AC units to cools the hot side, Also extra surprise charges were requested upon check in and in addition Expedia choice of breakfast included does mean that and was a place where breakfast was chargeable.
by A verified traveler
Posted 22 Jan 2024
Noisy - all voices from reception echoed upstairs to my room.
Rooms are very dated and bathrooms grimy.
Window in my room didn’t shut properly as latch was broken.
Rubbish all round the grounds.
Staff were very pleasant.
by A verified traveler
Posted 21 Jan 2024
seamless check in; comfortable room; bathroom was spacious but shower speed can be improved. However, carpeting need replacement; breakfast items need major upgrade.
by A verified traveler
Posted 9 Jan 2024 on Hotels
Overall it was a good stay however the hotel is not well maintained in terms of cleanliness- The carpets arent clean. The restaurant food was not good
by A verified traveler
Posted 3 Jan 2024
by A verified traveler
AMAZING STAY
Posted 2 Jan 2024 on HotelsIt was amazing stay
by A verified traveler
Posted 30 Dec 2023 on Hotels
Huge dilapidated 1970s hotel. It has charm but you need to be ready for everything being a bit broken. Watch that they dont try and charge you a foreigner tax on top of the tourism tax, it doesnt apply until 2025.
by A verified traveler
Posted 2 Dec 2023 on Wotif
This hotel needs renovating & some new staff. Our first room had a lot of ants so we were moved to a room that had fewer ants. Service was not available in the lounge areas, the bar was closed & the "fitness centre" was just a few treadmills.
Most of the staff were rude, particularly to my wife. Only one woman at the front desk was pleasant.
by A verified traveler
Posted 25 Oct 2023
The condition of the room is dated and need fixing
