Ratings based on 15 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
4.4 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
We checked in on the Saturday 18th of May. We had a confirmed reservation for my wife, my 12 yo son and myself. When we approached the counter the receptionist said, 'ok, reservation for 2 people.' Straight away i showed my confirmation of reservation for 3 people. He had to call somewhere to confirm then he agreed. 'Ok, all good reservation for 3 people'.
We proceeded to our room 912. 4 levels down from reception. There is no lift and the steps are uneven.
The room had been closed for a number of days as the smell of dampness was evident. immediately we opened the balcony doors and turned the aircon on. the room attendant suggested keeping windows and doors shut as there are plenty of mosquitos.
Anyway, we got changed and headed to the pool. gorgeous on the pictures. The top pool 'Swing pool' small and has 4 different levels in only 1 part of the pool you can swim. However, plenty of broken tiles. we even played puzzles with the loose broken tiles. the other pool at the bottom 2 levels down from the swing pool, is extremely cold. we could not get in.
we got back to the room to get changed to go for cocktails at the pool and i realized the extra bed had not been delivered. we changed and went to the bar, asked for 2 cocktails and a mocktail. halfway through the cocktail, i asked the bar attendant to check on our extra bed which had not been delivered. Bar attendant called the reception and said that 'i had not paid for the extra person's booking and if i wanted an extra bed i
by A verified traveler
Posted 24 Apr 2024
The foresty part, the environment. Thats basically it.
Besides the typical niceness of balinese, the food there is atrociously priced for a small quantity. We had to go to Ubud to get food from there.
Morning breakfast, try to be the very first one or youll be waiting at least an hour, while you're hungry in the morning. When you ask them, they will keep saying yes it's coming, but even after 30 mins no show. This is with just 2 other couples besides us. We stayed for nearly a week, it was the worst decision. If i knew their restaurant pricing was alot i.e 120000 for nasi ayam etc i wouldnt have gone. For such mediore taste. Never going again ever! Oh and also being there, i have had all of my allergies triggered, which didnt even happen in kuta not sure what they use. Plus there's burning nearly every day and no proper place for smokers so you sit with smokers while eating. Bleugh. The only got thing is the nature, pool and room. Thats it.
Comment from Hotel Management
25 Apr 2024 by Kawi Resort A Pramana Experience, Hotel Management
Dear Varshiya Elango,Om swastiastuGenuine to the world greeting from Kawi Resort A Pramana Experience.We sincerely appreciate the valuable feedback you have provided, which has already been shared with the team. We strive to continuously enhance and improve our guests' experiences, and constructive feedback helps us address areas you may have found us wanting in.We are deeply apologized to hear that happen to your recent stay at Kawi Resort A Pramana Experience. Your feedback is important and we rely on hearing from our guests to ensure we are doing a good job. As you shared in your review, it was not the case that you experienced any major inconvenience during your stay, for which we apologize. Please know that we would like to make this right for you. We hope that we can make things right and that this will not deter you from visiting us again in the future!Sincerely,Kawi Resort A Pramana Experience
by A verified traveler
Posted 4 Mar 2024
what stands out for the resort is the attentive staff working in the restaurant. they were very helpful and accommodating. they even provided a service recovery due to an order not being cooked to satisfactory. that does not mean that the food was but, it was delicious. the cleanliness in the room was borderline poor as the sheets were lipstick-stained. i did indicate to change the sheets but it did not come to pass. there weren't cups provided in the toilet for brushing of teeth. the pool water is murky and seems to not be treated regularly. overall, the hotel seems dated and in need of refurbishment. however, i have to reemphasize that the waiters and food on the other hand were top-notch. it was because of these positives, that our stay was not a bad one.
Comment from Hotel Management
13 Mar 2024 by Kawi Resort A Pramana Experience, Hotel Management
Dear Benjamin Zhouchuan Yiptong,Om swastiastuGenuine to the world greeting from Kawi Resort A Pramana Experience.Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our guests to ensure we are doing a good job.As you shared in your review, it was not the case that you experienced any major inconvenience during your stay, for which we apologize. Please know that we would like to make this right for you. We hope that we can make things right and that this will not deter you from visiting us again in the future!Sincerely,Kawi Resort A Pramana Experience
by A verified traveler
Posted 13 Aug 2023
Literally perfect! The best stay I had in Bali. The staff were so friendly and always on top of everything, literally felt like a spa and resort type place. Around the hotel there is really nothing to do but the hotel provides so many services like breakfast, lunch, dinner, a pool, and a spa. A must go to hotel!!
by A verified traveler
Gemma and Alastair's stay
Posted 18 Sep 2017 on HotelsExcellently presented villas. The staff were fantastic, couldn't do more to help. The shuttle to ubud made commuting between the two very easy. The cooking class was great fun and would certainly recommend it.
by A verified traveler
Posted 25 May 2017
Our travel agent booked this hotel for us for our honeymoon in a private pool room. We were so looking forward to our stay here as the final 5 days of our honeymoon. 2 days before we arrived our travel agent received an email from the hotel saying that they didn't have room for us for the full 5 nights and that they were going to move us three days into our 6 day stay. This was going to waste one whole day as we had to pack our bags in time for check out, move to a new hotel and then wait for check in when we should have been hanging out by our private pool.
Our travel agent spent hours on the phone with them to no avail. In fact we were downgraded from the private pool to the Deluxe room for the final 3 nights rather than being moved.
Our travel agent had told the hotel to offer compensation but they didn't want to. In the end we were given (because we insisted) a rather disgusting set menu for dinner and a massage each which was nice but certainly didn't account for the difference in room price.
What's worse is that our travel agent spent hours trying to find us the perfect hotel for our honeymoon and we decided this once looked like the best choice. So we wouldn't have known about the hotel if it weren't for our travel agent at all, but the hotel then blamed our travel agent for the fact that they had overbooked because they didn't want to take the blame or responsibility themselves. Simply terrible, and a horrible end to our Bali experience.
by A verified traveler
Lovely hideaway.
Posted 16 Nov 2016 on HotelsBooked hotel as a birthday present for our daughter and her boyfriend who were travelling through Asia. They loved the room - clean, spacious with a four poster and bathroom with bathtub and shower. The service at the hotel was excellent and the food was of good quality. Breakfast had a nice choice of continental, american or local. Free shuttle to and from Ubud as location out of the centre. Beautiful hotel in a pretty location. Fabulous place to relax with friendly, helpful staff.
Comment from Hotel Management
18 Nov 2016 by General Manager, Hotel Management
Dear Lovely Guest,
Om Swastiastu,
Genuine in Simplicity greetings from Tapa Kawi Villas managed by Pramana Experience.
Thank you indeed for posting your excellent review during stayed at Tapa Kawi Villas.
We are delighted to note that you have enjoyed your stay and that the facilities , location , food and services delivery from our warm Balinese staff has live up to your satisfaction.
We would like to thank you for giving us the opportunity of being of service to you during your recent visit to Bali.
We look forward to the opportunity of welcoming you back as our family members in the near future at Tapa Kawi Villas , Bali.
Best Regards,
Puspita
by A verified traveler
Sanctuary for relaxation
Posted 11 Oct 2016 on HotelsHad a great experience here. The staff was amazing and so professional and courteous.
Comment from Hotel Management
19 Oct 2016 by General Manager, Hotel Management
Dear Lovely Guest,
Om Swastiastu,
Genuine in Simplicity greetings from Tapa Kawi Villas managed by Pramana Experience.
First of all, we would like to deliver our sincere thank for your valuable time to give us a excellent comment and we really appreciate it.
We are delighted to note that you have enjoyed your stay and that the facilities , location , food and services delivery from our warm Balinese staff has live up to your satisfaction.
We would like to thank you for giving us the opportunity of being of service to you during your recent visit to Bali.
Thank you for having stayed with us and we look forward to the opportunity of welcoming you back to The Tapa Kawi Villas , Bali.
Best Regards,
Puspita
Reservation & Ecommerce
by A verified traveler
Great stay and great service.
Posted 27 Sep 2016 on HotelsIt is a perfect hotel for a quiet getaway. Our deluxe room was the right size for the two of us. Our AC was not working on our 2nd night and was followed up by management right away. It is a bit far from Ubud centre but free shuttles are provided a few times daily to go there. Overall an enjoyable stay.
Comment from Hotel Management
28 Sep 2016 by General Manager, Hotel Management
Dear Lovely Guest,
Om Swastiastu,
Genuine in simplicity greetings from Tapa Kawi Villas a Spiritual Sanctuary to Escape by Pramana Experience.
Thank you indeed for posting your excellent review during your stayed at Tapa Kawi Villas.
We are delighted to note that you have enjoyed your stay and that the facilities , room clean , and services delivery from our warm Balinese staff has live up to your satisfaction.
I do appreciate it and your comment lend us to be better and better. I ensure you our best service and attention at all the time.
Myself and my entire team would like to thank you for giving us the opportunity of being of service to you during your recent visit to Bali.
Thank you for having stayed with us and we look forward to the opportunity of welcoming you back to Tapa Kawi Villas , Bali.
Best Regards,
Puspita
E-commerce & Reservation
Recommended
for Everyoneby A verified traveler from Singapore
Unique Jungle Stay
Posted 19 Sep 2016An ideal place for honeymoon! For once, you feel you are in your own world. So peaceful, be enchant within such a setting. Truly enjoyable!
Comment from Hotel Management
27 Sep 2016 by Puspita ( Reservation & Ecommerce ), Hotel Management
Dear Lovely Guest,
Om Swastiastu
Genuine in simplicity greetings from Tapa Kawi Villas a Spiritual Sanctuary to Escape by Pramana Experience.
Thank you indeed for posting your excellent review after stayed at Tapa Kawi Villas.
We are delighted to note that you have enjoyed your stay and that the facilities and services delivery from our warm Balinese staff has live up to your satisfaction during your honeymooner.
Myself and my entire team would like to thank you for giving us the opportunity of being of service to you during your recent visit to Bali.
Thank you for having stayed with us and we look forward to the opportunity of welcoming you back to The Tapa Kawi Villas , Bali.
Best Regards,
Puspita
