Ratings based on 979 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
16 May 2024 by HotelMgmt, Hotel Management
Renuka, we appreciate your positive rating and hope to see you again soon for another great stay!
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
16 May 2024 by HotelMgmt, Hotel Management
Thank you for rating your stay! We hope to be your preferred property whenever your travels bring you to the area!
by A verified traveler
Posted 13 May 2024
I enjoyed the experience overall. I must emphasize that the service provided by the entire hotel staff is worthy of a 5 star rating. Highly recommended!
Comment from Hotel Management
15 May 2024 by HotelMgmt, Hotel Management
Alessandro, thank you for your high recommendation of The Westin Tampa Bay. We are delighted you had an excellent stay and the service provided by our team exceeded your expectations. The pleasure would be ours to welcome you back!
by A verified traveler
Posted 13 May 2024
Very easy process, nice views and great time
Comment from Hotel Management
14 May 2024 by HotelMgmt, Hotel Management
Indira, thank you for your high recommendation of The Westin Tampa Bay. We are glad you had an excellent stay and were pleased with our beautiful views, easy check-in, and great amenities. The pleasure would be ours to welcome you back!
by A verified traveler
Posted 13 May 2024
The room was ready over 5 hours after check in time. On the second day, housekeeping came to do the room after 4pm. The hotel is dated and not well maintained. There’s no pool and the food is mediocre. The phone by the bed was out of service. The bed covering is super heavy and uncomfortable. The AC position was annoying, hitting you straight when sitting or laying in bed.
Comment from Hotel Management
14 May 2024 by HotelMgmt , Hotel Management
Marlene, thank you for sharing your concerns. We apologize for the delays and the issues you experienced during your stay. We are actively working on improvements in maintenance, service, and amenities. We value your feedback and hope to have the opportunity to provide you with a much better experience on your next visit.
by A verified traveler
Posted 12 May 2024
Great staff!!! Very clean
Comment from Hotel Management
14 May 2024 by HotelMgmt, Hotel Management
Liuver, thank you for staying with us! We are glad you had a clean and comfortable stay at The Westin Tampa Bay. Your kind words about our team are very much appreciated. We hope to welcome you back again soon!
by A verified traveler
Posted 12 May 2024
Alarm clock was turned off before we arrived & went off very early next morning.
Comment from Hotel Management
14 May 2024 by HotelMgmt , Hotel Management
Moise, thank you for bringing this to our attention. We apologize for the inconvenience with the alarm clock and will ensure our team checks this as part of our room preparation process. We hope to welcome you back for a more restful experience in the future.
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
13 May 2024 by Hotelmgmt, Hotel Management
Thank you for the five-star rating, Karl! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.
by A verified traveler
Posted 10 May 2024
The hotel is about 15 minutes away from Tampa city center and has a. very quiet and limited surrounding but it's price is very reasonable and it's clean and the rooms are great. Staying there saved us money and provided us a quiet escape from the city.
Comment from Hotel Management
14 May 2024 by HotelMgmt, Hotel Management
Ariella, thank you for your review. We are glad you found value in our pricing and enjoyed the cleanliness and comfort of our rooms. It is great to hear our location provided a peaceful retreat. We look forward to welcoming you back for another serene and economical stay at The Westin Tampa Bay!
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
7 May 2024 by Hotelmgmt, Hotel Management
Abigail, we apologize that your stay missed the mark on this occasion. We hope you'll consider returning to us in the future, to see just how dedicated we are to making a positive change.
