Ratings based on 985 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
7 Jun 2024 by General Manager, Hotel Management
Jennifer, Thank you for sharing your feedback with us! I’m thrilled to hear that you enjoyed your time at Saddlebrook Resort. I hope to welcome you back soon for another wonderful experience surrounded by the beauty of our Tampa Landscapes.
by A verified traveler from Dracut
Posted 4 Jun 2024
Comment from Hotel Management
5 Jun 2024 by General Manager, Hotel Management
Thank you for your feedback. We strive to make every stay exceptional and appreciate your insights. If you have any specific suggestions or concerns, please feel free to share. We look forward to welcoming you back soon.
by A verified traveler
Posted 29 May 2024
Beautiful grounds. Rooms were clean and spacious. Would stay here again
Comment from Hotel Management
30 May 2024 by General Manager, Hotel Management
Matilda, Thank you for your lovely feedback! I'm so glad to hear that you enjoyed our beautiful grounds and found the rooms clean and spacious. Our resort is nestled within the stunning Tampa landscape, offering a serene and picturesque experience for all our guests. It's wonderful to know that you'd choose to stay with us again. I look forward to welcoming you back for another great experience soon!
by A verified traveler
Posted 28 May 2024
The property itself seems very nice though we did not have the time to take a look. The room however needs major upgrades. We got a two bedroom/ two bathroom with kitchenette.
The first room was a mess, the door was painted in place and would not slide as it was a pocket door. The bathroom sink had no filter so it splashed water everywhere. And the shower head barely worked. As well as the dead bugs found in almost every corner of the room. The second room however was much better. Not perfect but definitely better! Overall the rooms need major improvements to be livable in my opinion, I’ve stayed at motels that were nicer.
The front desk staff were very kind however the mandatory valet service was not so nice. Kept forgetting our car which seemed intentionally? They definitely seemed as though they were only interested in getting the cars for the people who looked like they had money. My husband and I are younger but we didn’t expect to be looked down upon for our age as we paid and tipped to stay at this resort just like everyone else.
Overall I probably wouldn’t stay here again, unfortunately it just wasn’t worth the money nor hassle.
Comment from Hotel Management
30 May 2024 by General Manager, Hotel Management
Kieu, Thank you for sharing your experience. I'm disappointed to hear that your stay fell short of expectations. Your feedback is crucial as we strive to provide exceptional service. I acknowledge the issues you encountered with your room and our valet service. Rest assured, I'm taking your comments seriously and addressing them with our team to prevent similar occurrences in the future.Your feedback is invaluable, and I hope you'll consider giving us another chance to provide you with the outstanding experience you deserve. If you decide to return, please reach out to me directly so I can ensure your next stay is truly exceptional.
by A verified traveler
Posted 27 May 2024
Front desk host was very accommodating when I asked her to place me near pool with grandkids and asked for a late checkout. Nailed customer service skills.
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Thank you for your glowing review, Janette! We're thrilled to hear that our front desk team went above and beyond to accommodate your requests and ensure a memorable stay for you and your grandkids. Delivering exceptional customer service is at the heart of what we do, and it's wonderful to know that we hit the mark during your visit.Your kind words will be shared with our team, who will be delighted to hear of their impact on your experience. We look forward to welcoming you back for more poolside fun and relaxation, and please don't hesitate to reach out if there's anything else we can assist you with.
by A verified traveler
Posted 26 May 2024
Layout of complex was difficult. Entrance was about 2 miles from resort area and could only do valet parking which made it inconvenient to go in and out. Limited restaurants(1) and no convenience stores on site. Valet service slow for multiple departure of cars. Fair at best.
Comment from Hotel Management
30 May 2024 by General Manager, Hotel Management
Joseph, Thank you for sharing your feedback. I'm disappointed to hear about the challenges you faced with our layout and valet parking system. Your comments will be shared with our team as we strive to improve accessibility and streamline our services. I appreciate your insights and hope to have the opportunity to welcome you back for a more seamless experience in the future.
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Thank you for your positive feedback, Elisa! We're thrilled to hear that you had a great experience during your recent stay at Saddlebrook Resort. Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic stay.
by A verified traveler from Bluffton
Posted 18 May 2024
My door was rusted shut, it was outdated, mandatory valet but I was told to retrieve my own car and park it myself as well. My car is standard and the only driver stalled trying to drive it it felt unsafe. Pool games were closed early. No refrigerator in my so called suite. I asked them to change a lightbulb and my remote batteries when we first arrived and they gave me attitude about it. The broken lightbulb they needs help removing (yes 2 men to remove a light bulb) and yet they left broken pieces on the counter below. Non diligent. I did not want to be there after 5 minutes of checking in. Not what I expected. Stained rug mildew looking areas.
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Nikki, Your feedback is incredibly important to us, and I'm truly saddened to learn of the challenges you faced during your stay. Rest assured, we are fully committed to offering a luxurious and blissful experience for all our guests. In line with this commitment, we have some exciting renovations coming during the fourth quarter of this year that will elevate every aspect of our resort to new heights of excellence.I have taken note of your comments regarding our valet parking, service and hours of operation, and we will address your concerns with our team to ensure it meets our high standards of service. Should you have any further concerns or wish to discuss your stay in more detail, please don't hesitate to reach out to us directly. I eagerly anticipate the opportunity to welcome you back and exceed your expectations with the positive changes we're implementing.
by A verified traveler
Posted 13 May 2024
Great place!!
Comment from Hotel Management
14 May 2024 by General Manager, Hotel Management
Kevin, I truly appreciate your review and I'm elated that you had a great stay at Saddlebrook Resort. Whether you're simply relaxing by our pool or hitting our greens and tennis courts, there's always something fun when you're staying with us! I look forward to welcoming you back soon so we can exceed all of your expectations once again.
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
14 May 2024 by General Manager, Hotel Management
Fred, Thank you for taking the time to share your rating with us. I truly regret we fell short of your expectations this time and I’d appreciate the chance to regain your trust on a future visit. Should you have any further feedback, please contact us directly. I look forward to the exceeding your expectations and showcasing the exceptional hospitality we aim to uphold.
