Ratings based on 957 Verified Reviews
4.0 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
I enjoyed the short time I was there.
Comment from Hotel Management
31 May 2024 by Brenda, Hotel Management
Thank you for taking the time to complete our guest survey... We appreciate you mentioning that you enjoyed your short time at our hotel. We strive to provide a comfortable and convenient experience for all our guests.
by A verified traveler
Posted 29 May 2024
Staff over charged me and acted like it was my fault. No help whatsoever.
Comment from Hotel Management
30 May 2024 by ....., Hotel Management
Thank you for taking the time to complete our guest survey. We are very concerned to hear about your experience with being overcharged and receiving unhelpful service from our staff. This falls far short of the standards we expect for our guests.We sincerely apologize for the inconvenience and frustration this caused you. We take all billing concerns very seriously. To investigate this matter further, We look at your bill and there was only one charged done no over charged if you have something to show us email to us so we can take a look. thank you
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
30 May 2024 by Brenda, Hotel Management
Thank you
by A verified traveler
Posted 28 May 2024
The staff was very welcoming and helpful the rooms ni e and very clean !! Breakfast was great!
Comment from Hotel Management
28 May 2024 by Brenda, Hotel Management
Thank you for taking the time to complete our guest survey! We are thrilled to hear such positive feedback about your recent stay at Quality Inn Airport – Cruise Port.It's fantastic to know that our staff made you feel welcome and provided helpful assistance throughout your stay. We appreciate you highlighting the cleanliness of the rooms and the delicious breakfast – these are aspects we take great pride in offering our guests.As Choice Platinum members, your loyalty is important to us. We're committed to exceeding your expectations on future stays, ensuring a comfortable, clean, and friendly experience every time.Thank you for choosing Quality Inn Airport – Cruise Port! We look forward to welcoming you back again soon.
by A verified traveler
Posted 27 May 2024
Very friendly people
Comment from Hotel Management
28 May 2024 by Brenda, Hotel Management
Thank you for taking the time to complete our guest survey... We were especially happy to hear that you found our staff to be very friendly. Creating a welcoming atmosphere is important to us, and we're glad our team made a positive impression on you.
by A verified traveler
Posted 22 May 2024
Clean, staff courteous, shuttle provided to port which was comparable to Uber.
Comment from Hotel Management
23 May 2024 by Brenda, Hotel Management
Thank you for taking the time to leave a review! We're thrilled to hear that you found our staff courteous and that the shuttle service to the port was convenient and comparable to an Uber ride. We strive to provide excellent service and comfortable transportation options for our guests, so your feedback is very encouraging.We apologize if there were any aspects of the hotel itself that fell short of expectations. We're always looking for ways to improve our facilities, and your comments will be valuable in that process.Overall, we're glad you had a positive experience with the staff and the shuttle service. Thank you for choosing us, and we hope to see you again in the future!
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
23 May 2024 by Brenda, Hotel Management
Thank you
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
20 May 2024 by Brenda, Hotel Management
Thank you
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
19 May 2024 by Brenda, Hotel Management
Thank you
by A verified traveler
Posted 14 May 2024
All staff were courteous and friendly.
Comment from Hotel Management
14 May 2024 by Brenda, Hotel Management
Thank you for taking the time to leave a review! We're delighted to hear that all our staff were courteous and friendly during your stay. We strive to provide excellent service, and your feedback lets us know we're on the right track.
