Ratings based on 719 Verified Reviews
4.1 Room cleanliness
3.7 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
Advertised as a 4 star, run down like a 2-3 star. Average tasting food.
Very lively, lots of people, etc. but the building needs a ton of work. This was beautiful 20 years ago
Comment from Hotel Management
2 May 2024 by VERT DS, Hotel Management
Dear Nochum,Thank you for sharing your feedback. We highly appreciate our guests' satisfaction and apologize for any inconvenience caused. We want to clarify that our hotel does not have a 4-star rating or any other rating by the Israeli Ministry of Tourism, as they abolished hotel ratings several years ago.Sincerely Meeray Touboul
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
23 May 2024 by VERT DS, Hotel Management
Dear Avi,Thank you for choosing the VERT Dead Sea hotel.I apologize for any inconvenience you may have encountered that did not live up to your expectations. I regret that we did not have an opportunity to address your concerns while you were a guest at the hotel. Sincerely, Meeray Touboul
by A verified traveler
Posted 20 Apr 2024
We were given a room which was old and run down. Furniture was falling apart. It didn't look at all like the pictures on your website. We complained and were moved to a much better room on a high floor. Dinner on Thursday was terrible. The food was not fresh. Breakfast is ok. Dinner on Friday night was great. The sulfur pool is not included. It's an extra charge at this hotel. Convenient beach access. Nice beach. Nice pools. Great views from the rooms. Definitely not a 5 star hotel, maybe not even a 4 star...
Comment from Hotel Management
22 Apr 2024 by VERT DS, Hotel Management
Dear Nadine,We thank you for choosing The Dead Sea Hotel as your accommodation during your recent stay. We understand that your experience may not have matched your expectations, and for that, we apologize.We value all our guests' comments, as they help us improve our service. We appreciate your feedback. We are committed to providing our guests with comfortable and friendly accommodations, so your feedback is essential.We regret that we could not address your concerns during your stay. We want to clarify that the Israeli Ministry of Tourism no longer extends hotel ratings.We hope you will give us another opportunity to pamper you with exceptional service and accommodation on your next visit. Kind Regards, Meeray Touboul
by A verified traveler
Posted 26 Feb 2024
Beautiful setting
Comment from Hotel Management
3 Mar 2024 by VERT DS, Hotel Management
Thank you so much!We are happy to know that you enjoyed your stay with us and will be delighted to host you again.SincerelyMeeray Touboul
by A verified traveler
Posted 26 Jan 2024 on Hotels
Comment from Hotel Management
28 Jan 2024 by VERT DS, Hotel Management
Thank you!
by A verified traveler
Good place to stay
Posted 30 Dec 2023 on HotelsAmazing stay, fair hospitality for the budget.
Comment from Hotel Management
1 Jan 2024 by VERT DS, Hotel Management
Dear Ido,Thank you very much for your fantastic review! It was an absolute pleasure to read it. We are delighted that you enjoyed your stay and highly appreciate your recommendation. We hope to have an opportunity of welcoming you back again soon.Kind Regards,Meeray Touboul
by A verified traveler
Less than 1 star
Posted 16 Dec 2023 on HotelsTotal dump. Run down. Dirty. Old. Not maintained. Rude front desk staff. The dry sauna wood is rotten and infested. Two of the four elevators are broken.
Comment from Hotel Management
17 Dec 2023 by VERT DS, Hotel Management
Dear Andrew,Thank you for sharing your feedback. We value your feedback and will use it to improve our facilities, even though it only covers some secluded corners. We noticed you didn't upload photos of your stay, such as the view from your room, the lobby, the beach, the pool, and its surroundings. We apologize for any inconvenience you may have encountered during your stay with us. To ensure that we can provide the best possible service to all of our guests, we kindly request that guests inform us beforehand of the exact number of people in their party when making a reservation. This will help us prepare accordingly and avoid unpleasant situations like the one that occurred during your arrival.Furthermore, we ask that all of our guests comply with our hotel policies and respect the requests of our staff members. We take pride in providing excellent customer service, and we would appreciate any cooperation during your recent stay with us to maintain a pleasant vibe for everyone. We hope your next vacation in the area will be much more pleasant. All the best,Guest experience team Vert dead sea
by A verified traveler from ramat gan
Posted 9 Oct 2023
The beach and swimming pool are nice.
Breakfast was good.
But the price is too high.
Comment from Hotel Management
11 Oct 2023 by VERT DS, Hotel Management
Dear mishmish,Thank you for your lovely review regarding your recent experience with the VERT Dead Sea Hotel. We are very pleased to know that you enjoyed your stay and we hope that you will give us another opportunity to pamper you with exceptional service and accommodation on your next visit.Sincerely Meeray Touboul
by A verified traveler
Posted 4 Oct 2023
All was good. Check in was a bit slow and pigeon situation needs to be rectified.
Comment from Hotel Management
4 Oct 2023 by VERT DS, Hotel Management
Dear Michael, Thank you for staying with us. We appreciate you for taking the time to post a review regarding your recent experience with the Vert Dead Sea Hotel.We are pleased that you enjoyed your stay and highly appreciate your recommendation. We hope you will give us another opportunity to pamper you with exceptional service and accommodation on your next visit.Sincerely Meeray Touboul
by A verified traveler
Posted 3 Oct 2023 on Orbitz
This place would be rated hardly two stars in the US or the EU. Awful customer service on check in and check out. Not clean room is old and a mess
Comment from Hotel Management
4 Oct 2023 by VERT DS, Hotel Management
Dear Ziad ,Thank you for choosing The Vert Dead Sea Hotel. Please accept our apologies for any inconvenience you may have encountered that did not live up to your expectations. I regret that we did not have an opportunity to address your concerns while you were a guest at the hotel. We hope you will give us another opportunity to pamper you with exceptional service and accommodation on your next visit.Kind Regards,Meeray Touboul
