Ratings based on 434 Verified Reviews

4.4 out of 5
89% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 9 Mar 2024
Great hotel in an excellent location with many food options nearby.
5 out of 5
by A verified traveler from SAN FRANCISCO

Posted 30 Dec 2023
Great staff, congratulations.
4 out of 5
by A verified traveler

Comfortable stay and will return.

Posted 26 Dec 2023 on Hotels
Check in was very smooth by the friendly staff. Room was very clean and comfortable except for shower room which was moldy. Breakfast was good spread but lack of food warmer for buffet line thus cooled food was cold. Beef soup noodles from live station was good.
5 out of 5
by A verified traveler

Posted 23 Dec 2023
Located at the city centre. Walking across is the Taitung Railway Art Village and the Fantasy Tiehua. A short walk from the hotel is the Taitung night market. Lots of food choices and shopping. A great spot for an excellent stay. Oh, breakfast was great too!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 10 Dec 2023 on Hotels
5 out of 5
by A verified traveler

Posted 4 Dec 2023
Was hoping for self serve laundry services within the hotel
5 out of 5
by A verified traveler

Posted 23 Nov 2023
The Gaya was a gorgeous hotel, from the lobby to our room. Very helpful and friendly concierge. Amazing view from the rooftop. Conveniently located for a morning stroll at Liyushan or to the Railway Art Village. Super comfortable bed and bedding, and overall a great place to spend time.
5 out of 5
by A verified traveler

Posted 4 Nov 2023
Great hotel with many paintings and art products in display like in a museum. Swimming pool is a plus as well. Breakfast is super! Great experience! Will definitely come back!
1 out of 5
by A verified traveler

Posted 10 Jun 2023
Stayed 2 nights at this property. Shower head broke and almost hit my foot. Not enough towel provided - there was not even a hand towel available, just a bath and a small towel. Only one treadmill at the gym which was broken. You can tell the hotel had no intention of fixing it as it had already gathered a layer of dust. For Taiwanese standard, the food at breakfast was bad. Service overall was mediocre. Given the room rate, it is honestly substandard. Not worth the money paid for. Extremely disappointed!
2 out of 5
by A verified traveler

Posted 19 Jul 2022
We went to the hotel for its pool and found out it closed from 11-3pm
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