Ratings based on 125 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Mar 2024
Really peaceful . Great onsen
by A verified traveler
Posted 27 Mar 2024
I spent two nights at Hoshinoya Guguan in a Feng room. The hotel was accommodating, converting the beds from three singles to a king and a single for us.
Regrettably, despite its stunning location in the mountains, the resort doesn’t justify its high rates. I’ve visited other hot springs resorts, and, unfortunately, Hoshinoya Guguan doesn’t measure up.
Additionally, there’s ongoing construction nearby, which is incredibly loud. The noise from the banging and machines disrupted the peaceful setting, forcing us to stay indoors rather than enjoying the outdoors.
For those interested in the onsen, it’s worth noting that the public hot spring is open only from 6-10 a.m. and 4-10 p.m. It closes for cleaning daily from 10 a.m. to 4 p.m., which seems impractical. Ideally, cleaning would occur overnight to not disrupt daytime use.
The dining options are quite limited. Dinner at the restaurant was underwhelming with bland food, and the courses arrived too quickly, making us feel rushed. Breakfast is available from 7-9:30 a.m. and lunch from 12-2 p.m., offering narrow time frames for meals and very limited menu options. Missing the breakfast window means waiting until noon to eat. We were glad that we did not take the meal plan.
In summary, the experience doesn’t live up to the price. Significant improvements are necessary to justify the cost.
by A verified traveler from Alamo
Posted 7 Feb 2024
Exceptional services, clean facilities all around, accommodating requests for transportation arrangements.
Great experience.
Jimmy
by A verified traveler
Posted 4 Feb 2024 on Hotels
by A verified traveler
Posted 3 Feb 2024
I like the hot spring in this property.
But there are many areas this property is very poor design and managed.
1. Restaurant is not providing enough foods. As the high priced property, there is no food available while I stayed there. There is only drink in the room, no snack, no food in this property . Restaurant is closed and providing no food at all. I have to wait when they are opened. I will suggest future visitors to bring their own food while stay this property. To be hungry at that rural location is not good vacation at all.
3. Not safe to stay. My husband failed down in the stairs in the room. There are many stairs in the room. The black color make room so dark. The elevator is more like ghost place. In this property, everywhere is dark and black color. I don't like to stay in such dark place in my vacation.
Overall we feel it's not good vacation for us at all. We were hungry with no food service and worry to fail in the room all the time.
by A verified traveler
A retreat like nowhere else.
Posted 25 Jan 2024 on HotelsWhat a surprise and delight to arrive at this exclusive and secluded spa- retreat outside the beaten track. Wonderful and attentive service, comfortable rooms with hot-tub, a separate spa with treatments and hot water pool - and not to forget the exquisite japanese inspired cuisine! Thank you, Chef Hitoshi Kagawa.
by A verified traveler
Posted 11 Jan 2024
by A verified traveler from san francisco
Posted 31 Dec 2023
by A verified traveler
Posted 28 Dec 2023 on Hotels
Amazing spot for a quick family vacation. Lunch and snack options are lacking, especially compared to other Ryokans in Japan, but excellent breakfast and dinner quality.
by A verified traveler
Posted 19 Nov 2023 on Hotels
