Ratings based on 180 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Apr 2024
by A verified traveler
Posted 27 Mar 2024
The property is a bit dated. Our room was pretty dated and no safe Cabinets missing doors tile broke outside of entry door and very noisy. Lots of street noise.
by A verified traveler from Oceanside
Posted 9 Mar 2024
Terrible condition for a 4-star hotel. Supervisor/manager did not even look up from the front desk when I was telling them about the bad condition of the deluxe king room that I booked. His answer to the staff is to give an extension cord for the refrigerator which did not have an outlet. Walls had peeling paint, bathroom had moldy grout, towels had worn edges, bare toiletries, no desk chair. Overall poor customer service and not caring probably because of attitude of supervisor/higher ups. Not reflective of Philippine hospitality.
by A verified traveler
Posted 3 Mar 2024
Is good
by A verified traveler from Anaheim
Posted 26 Feb 2024
Staff were nice and friendly but rooms are dated and run down.
by A verified traveler
Posted 26 Feb 2024
Good stay…but a bit out of date hotel.
by A verified traveler
Posted 24 Feb 2024
by A verified traveler
Great view, not much sleep.
Posted 20 Feb 2024 on HotelsThe service was great the place is really nice and the view was stunning. But the wind is so loud and the patio doors not sealed well to keep the wind out. So all the noise escaped into the romm kept me awake most of the night. And for as pricey as it is there it should have been sound proof. I ended up sleeping in the suite on a small bed.
by A verified traveler
Posted 14 Feb 2024
I like how cool at night even without using the air conditioner but the downside you can hear the noise from the outside even in the 7th floor.
by A verified traveler
Posted 2 Feb 2024
All rooms have the view of Tall Volcano and across the street Rosario Restaurant is a convenient, a little pricey but it has the same view as this hotel. The hotel is next to a busy street, so it’s a little bit noisy. It was so windy when I was there and there balcony door are making some noise especially at night. I have to struggle opening my door until maintenance guy changed the door battery.
