Ratings based on 18 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
5.0 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Apr 2024
by A verified traveler
Posted 19 Mar 2024
The unit is very clean and well equipped with necessary appliances and kitchen and bathroom towels and soaps. The beddings and linens are clean and fresh. However, my niece and husband stayed in this unit while i stayed in Tower 4. When i tried to visit the room, the ground floor staff (Alexandra Almario) refused to let us in even though i showed the messages to me from the owner and told her that we're also guests. She kept on saying its the rules. Finally looked at their Rules. She was citing Rule #4, which says guests should be briefed about rules and regulations which did not occur. The guard who has better common sense and customer service called the unit coordinator who talked to Alexandra. All i can say is Tower 3's desk person , Alexandra, has an attitude and requires customer service training. I pride myself in having patience as a retired 69 grandma and retired toxicologist but this Alexandra is too much. Tower 3 may be losing return customers because of poor customer service.
Comment from Hotel Management
24 Mar 2024 by Hazel, Hotel Management
Hi ma’am. We are glad you liked the unit and enjoyed your stay. We sincerely apologize for that lobby incident with the receptionist. Rest assured we will inform the management about this. Thank you and stay safe!
by A verified traveler
Posted 4 Dec 2023
The CR could use a proper deep cleaning
by A verified traveler
Posted 31 Oct 2023 on Hotels
Comment from Hotel Management
1 Nov 2023 by Hazel, Hotel Management
Hi Mr. Sion. May we know what went wrong with your stay so we can improve our service? As per our convo I thought everything was alright and we’ve met your demands. Thanks and stay safe!
by A verified traveler
Posted 13 Sep 2023
The owner and the caretaker are really great. The place is safe and clean. There is a free futon mattress. The location is near the highway and there are convenient stores and restaurants nearby.
Comment from Hotel Management
1 Nov 2023 by Hazel, Hotel Management
We are glad you enjoyed your stay. Thank you Ms Stephanie! We hope to hear from you again. Stay safe!
by A verified traveler
Posted 6 Aug 2023
Place are convenient to restaurant and to go around.
Comment from Hotel Management
6 Aug 2023 by Relaxing Wind, Hotel Management
Thank you Ms Loida! We hope to host you again in the near future. Stay safe!
by A verified traveler
Posted 19 Jun 2023 on Hotels
Comment from Hotel Management
5 Aug 2023 by Relaxing Wind, Hotel Management
Thank you for staying with us Ms Jov. We are looking forward to hosting you again.
by A verified traveler
Posted 15 Jun 2023
Location~location~location! This place is so close to all of the great coffee shops and restaurants. Walking distances! Hazel’s place is very clean and has all of the amenities that we needed. Maybe just to add a few more coffee mugs (nothing biggie!) she was very responsive and so as her caretaker. We are definitely recommending this place. Also for restaurants, try Balay Dako and Bag of Beans.
Comment from Hotel Management
16 Jun 2023 by Relaxing Wind, SMDC Tagaytay, Hotel Management
Thank you so much for giving us an excellent review Ms Charity. We’re so glad you enjoyed your stay. We are looking forward to hosting you again in the near future. Again, thank you! Stay blessed! :)
by A verified traveler
Posted 30 Apr 2023
Very accessible to many restaurants, groceries. Well maintained club house. The room we booked is a bit old but clean. Nevertheless good for two day stay.
Comment from Hotel Management
7 Jun 2023 by Relaxing Wind, Hotel Management
Thank you for your review Mr. Jeffrey. Your feedback is important to us. Glad you enjoyed your stay. We hope to see you again. :)
by A verified traveler
Posted 25 Jan 2023 on Hotels
Very
Comment from Hotel Management
26 Jan 2023 by Hazel, Hotel Management
Thank you Ms. Tiffany! We'd love to see you again.
