Ratings based on 361 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Very friendly staff members
by A verified traveler from JAMAICA
Posted 22 Apr 2024
The area is accessible to local restaurants. There was no Internet connection and no hot water for shower; the bathroom door was broken which could pose a safety hazard, and the AC was blowing only fan air. These matters were brought to the front desk but only the AC issue was addressed. At checkout, they charged us for a small face towel that was allegedly lost. We had it deducted from the deposit but they gave us less than what should be refunded to us. We complained because the math was incorrect and they gave us back the entire deposit. I told the front desk that there was no Internet at all and no hot water for the shower and they still want to charge us for a lost small towel. I do not recommend staying at Crosswinds because guests will be out of touch from the outside world without the Internet. There was also no telephone or Internet at our room. The hallways and the furniture were dark.
by A verified traveler from Vallejo
Posted 13 Apr 2024
Quiet, safe area with cool climate
by A verified traveler
Posted 1 Feb 2024 on Hotels
by A verified traveler
Posted 2 Jan 2024
Beautiful environment and great views to Laguna and Manlla
by A verified traveler
Posted 23 Oct 2023 on Hotels
Cleanliness was my issue especially the toilet and the floor is oily. The smell of the room and the bed needs to be updated . The toilet .
by A verified traveler
Not Well Maintain
Posted 30 Jan 2023 on Hotelsthe ambiance of the place is superb bec of the weather and pine trees, but the room itself is too old and not well
maintain, the faucet in kitchen and bathroom are not in good condition, the applicances are old even lack of electric sockets, they should renovate it to attrack more customer, otherwise the price i paid i can enjoy it to a five star hotel compare to crosswind
by A verified traveler
Posted 9 Oct 2022 on Hotels
by A verified traveler
Posted 28 Aug 2022 on Hotels
Comment from Hotel Management
29 Sep 2022 by Becky C, Operations Manager, Hotel Management
Thank you for taking the time to rate your stay with us! We look forward to having you with us again soon.
by A verified traveler
Posted 12 Jun 2022 on Hotels
property is dated already need to refurbish place is so relaxing
