Ratings based on 993 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
All was good. A little out of the way by nice
by A verified traveler
Posted 6 Jun 2024
Kinda in weird spot and hard to get to but that’s New York moronic highway planners not the hotels fault.
by A verified traveler from Barrie
Posted 3 Jun 2024
The distance to the fairground is great for the concert.
We've stayed at this hotel before, and this time our experience wasn't as good. The rooms could use some attention. I booked a king room for two nights through Expedia. When we arrived, we were given a room with two queen beds. We were not informed of the change until we got to the room. When I went down to request a king room, I was told that the hotel was sold out of king rooms. If that was the case, Expedia's website should have reflected that.
by A verified traveler
Posted 1 Jun 2024
Helpful staff, great breakfast, comfortable room, only the bloddy pillow drops the ratng
Comment from Hotel Management
2 Jun 2024 by Max S, Hotel Management
Hi Bill,Thanks for staying at Holiday Inn Express Syracuse Fairgrounds, and for taking the time to review your stay. We're sorry for the issue you had with your room. but we're glad that you were still pleased overall with the service you received. Thank You again for the review, and hope to see you again when traveling to Syracuse! Stay Safe and BE WELL!!!Sincerely,Max StamblerAssistant General Manager
by A verified traveler
Posted 26 May 2024
Employee very helpful. Kitchen staff always cleaning and refiling breakfast. Highly recommend.
Comment from Hotel Management
2 Jun 2024 by Max S, Hotel Management
Hi Parbattie,Thanks for staying at Holiday Inn Express Syracuse Fairgrounds, and for the 5 STAR REVIEW!!!! We're glad you had a great stay with us, and that you have taken the time to let others know. We do appreciate the kind words, especially the ones regarding our kitchen staff. We Thank You again for the review, and hope to see you again when traveling to Syracuse! Stay Safe and BE WELL!!!Sincerely,Max StamblerAssistant General Manager
by A verified traveler
Posted 20 May 2024
Tiles in the bathroom were loose. The floor seemed to be heaving a bit. The website stated there was a hot tub, did not see one
Comment from Hotel Management
2 Jun 2024 by Max S, Hotel Management
Hi Don,Thanks for staying at Holiday Inn Express Syracuse Fairgrounds, and for taking the time to review your stay. We're sorry for the issue you had with your room. but we're glad that you were still pleased overall with the service you received. Thank You again for the review, and hope to see you again when traveling to Syracuse! Stay Safe and BE WELL!!!Sincerely,Max StamblerAssistant General Manager
by A verified traveler
Posted 18 May 2024
Was nice
Comment from Hotel Management
2 Jun 2024 by Max S, Hotel Management
Hi Jenny,Thanks for staying at Holiday Inn Express Syracuse Fairgrounds, and for the 5 STAR REVIEW!!!! We're glad you had a great stay with us, and that you have taken the time to let others know. We Thank You again for the review, and hope to see you again when traveling to Syracuse! Stay Safe and BE WELL!!!Sincerely,Max StamblerAssistant General Manager
by A verified traveler from Banksia Grove
Posted 13 May 2024
Great hotel but a little out of the way, quiet but suited our needa
Comment from Hotel Management
2 Jun 2024 by Max S, Hotel Management
Hi Dianne and Michael,Thanks for staying at Holiday Inn Express Syracuse Fairgrounds, and for taking the time to review your stay. We're glad you had a great stay with us, and that you have taken the time to let others know. We Thank You again for the review, and hope to see you again when traveling to Syracuse! Stay Safe and BE WELL!!!Sincerely,Max StamblerAssistant General Manager
by A verified traveler from Syracuse
Posted 13 May 2024
Good stay
Comment from Hotel Management
2 Jun 2024 by Max S, Hotel Management
Hi Dashon,Thanks for staying at Holiday Inn Express Syracuse Fairgrounds, and for the 5 STAR REVIEW!!!! We're glad you had a great stay with us, and that you have taken the time to let others know. We Thank You again for the review, and hope to see you again when traveling to Syracuse! Stay Safe and BE WELL!!!Sincerely,Max StamblerAssistant General Manager
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
2 Jun 2024 by Max S, Hotel Management
Hi Daniel,Thanks for staying at Holiday Inn Express Syracuse Fairgrounds, and for taking time to review your stay. We are sorry you didn't rate your stay higher, but hope to see you again when traveling to Syracuse! Stay Safe and BE WELL!!!Sincerely,Max StamblerAssistant General Manager
