Ratings based on 192 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Apr 2024
Ok
Comment from Hotel Management
22 Apr 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Benjamin,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN SYLACAUGA. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 15 Mar 2024
The mini fridge didn’t work. But it was clean and quiet will stay again
Comment from Hotel Management
17 Mar 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Cindy, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Sylacauga. It's great to read that you were pleased with the cleanliness of the location. However, you mentioned that the refrigerator did not work and for that I sincerely, appreciate. I have shared your feedback with management to ensure that your concerns are addressed.Nevertheless, we value you as a our guest and welcome your 4/5 score. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,TiannaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 4 Mar 2024
Comment from Hotel Management
25 Mar 2024 by Linton RediResponse Specialist, Hotel Management
Hello Dennis, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SYLACAUGA and I welcome your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist
by A verified traveler
Posted 22 Feb 2024
The place is older, but in good condition. Staff very friendly as well. You're close to everything and if you had to walk it's not bad at all. Quite room.
Comment from Hotel Management
24 Feb 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Mark,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Sylacauga. It is very rewarding to read that you had a great encounter with us and we really appreciate your kind comments about our friendly staff, location being in good condition and being close to everything. You indicated that you were unsatisfied with the up keep of the property. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay. Sincerely, Chirell RediResponse Specialist
by A verified traveler from West Palm Beach
Posted 23 Dec 2023
Comment from Hotel Management
25 Dec 2023 by Sashauna RediResponse Specialist, Hotel Management
Hello Fernando,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Sylacauga. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 21 Dec 2023
Comment from Hotel Management
15 Jan 2024 by OnielRediresponse Specialist, Hotel Management
Hi Stevenson,Thank you for taking the time to write a review of your stay at the Red Roof Inn Sylacauga. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,RedRoof Management
by A verified traveler
Posted 22 Nov 2023 on Orbitz
Cool place to say, interesting neighborhood. Places to walk and chain restaurants around for descent food.
by A verified traveler
Posted 2 Oct 2023 on Orbitz
by A verified traveler
Posted 30 Sep 2023
In town for one night and it was a degrading experience…live roaches in the room, hair in the tub/toilet area in the bathroom and the room was dusty
Comment from Hotel Management
2 Oct 2023 by Sashauna Red Roof Management , Hotel Management
Dear Takisha,I appreciate you sharing your feedback following your stay at the Red Roof Inn Sylacauga. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the lack of cleanliness and the other concerns you highlighted. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 18 Sep 2023 on Hotels
Comment from Hotel Management
19 Sep 2023 by Chevanese RediResponse Specialist, Hotel Management
Hello Gregory,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Sylacauga and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist
