Ratings based on 2,035 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
One of the best for our needs.
Always great service and location can’t be beaten
Comment from Hotel Management
3 Jun 2024 by The York Team, Hotel Management
Dear Jeffrey,Thank you for your PERFECT rating!Thank you for choosing to stay with The York by Swiss-belhotel and for leaving such a magnificent review. We are very pleased that you had a wonderful experience with us. We feel elated thanks to your kind and beautiful feedback. We will let the team know that our efforts are being seen and are also appreciated.
by A verified traveler
Posted 27 May 2024
Location is perfect. Tidy and clean. We enjoyed our stay here.
Comment from Hotel Management
28 May 2024 by The team, Hotel Management
Dear Gemma,Thank you for your stay and comments we are glad everything was in order.
by A verified traveler
Posted 24 May 2024
Lady at the reception with blue hair and eyes was lovely when we checked in at 10pm. Instructions to find parking was easy. Hotel 2-3min walk to Wynyard station. The hotel is a little old and could definitely use some TLC but overall, I would say pretty value for money.
Comment from Hotel Management
27 May 2024 by The team, Hotel Management
Dear Tan,Thank you for the review and comment about the team member on the desk she will be very excited to hear the good news. Value for money this is good news for us to hear
by A verified traveler
Posted 21 May 2024
I really liked this hotel. They were able to get me an early check-in, which was very welcome after 22 hours of flying. I stayed twice in the span of a week, and was also able to store my luggage between stays.
The rooms were huge, and had nice balconies. The shower was excellent (showers are a big deal for me). There were plenty of bars and restaurants nearby, as was Darling Harbor.
I’d def purely stay there again. I just gave to figure out how to get back to Australia.
Comment from Hotel Management
22 May 2024 by The team, Hotel Management
Hi Arthur,thank you for the complement we aren't a hotel but a serviced apartment so great to be recognized as better. Good news an all your experience and your welcome back to Australia any time!!!
by A verified traveler
Posted 19 May 2024
We were really disappointed with the cleniness of the property, the room smelt like urine and the bedroom carpet had the terrible smell of urine. the bathroom was not very clean, the overall cleanliess of the room wasnt great. The reception didn't tell us the address of the parking lot when we first enquired about it. so went to the wrong address had to call the reception number multiple times to find the car park and then navigate how to enter the car park as signage is extremely unclear. The lift was broken so didn't know which floor you were on. im glad we only stayed 1 night. walking distance to Brangeroo restaurants was good.
Comment from Hotel Management
22 May 2024 by The team, Hotel Management
Dear Jackelyn,Thank you for the review and comment and very sorry to hear about the property. We have a map on our website and clear images. The lane way is not marked as a road or street by the council so the direction are best on google maps. We wish it was more clear for our sake as well
by A verified traveler
Posted 15 May 2024
This place was amazing. Reasonable price and excellent facilities. All the employees we encountered were friendly and helpful. Our room had a great view, kitchen even a washer and dryer. If you are going to Sydney and need to be near Circular Quay, this is the place to stay.
Comment from Hotel Management
22 May 2024 by The team, Hotel Management
HI Karen,We are glad to hear about your stay and comments being close to the action is a real plus! VIVID is just around the corner so being here in the action is even better.
by A verified traveler from Caralina
Posted 13 May 2024
Well appointed unit which was close to Circular Quay. Friendly staff and very clean. The only issue that the entrance is on Jamieson Street and isn't noted on any advertising. This made it a little difficult for us because we arrived late and weren't familiar to the area.
Comment from Hotel Management
14 May 2024 by The team, Hotel Management
Dear Dianne,thank you for the review and comments. It is great to hear the staff were friendly and welcoming. Sorry to hear about he entry we do have main street access on Jamison and on the side of York street and we also have a rear entrance car parking lane.
by A verified traveler
Posted 8 May 2024
We liked the size of our apartment and the level it was on (Level 26) Liked the service by Shari in looking after us. Liked the spa and pool area (pool cold though and spa stopped working) Liked the area the hotel is in although it can be noisy with traffic, construction work and air cond plants nearby
We disliked the fact the pools were out of service for half the stay. The service people for the pool seemed to take a long time coming and then fixing the pools.
Comment from Hotel Management
14 May 2024 by The team, Hotel Management
Dear Stephen,thank you for the review and comments it is great to hear that Shari looked after you. She is a new team member and have been doing a great job settling in.
by A verified traveler
Posted 2 May 2024
It is super easy to get around the city with trains, trams and ferry’s all in walking distance. Our room was clean and quiet. The staff were very helpful
Comment from Hotel Management
3 May 2024 by The York Team, Hotel Management
Dear Gordon,Thank you for taking the time to leave us your valuable feedback, this will help us to improve our service offering into the future! We are glad that you loved the location of our hotel which is very central and staff were very helpful during your stay.
by A verified traveler
Posted 2 May 2024
This is an old building - and looks to have been converted from apartments to a hotel format. It is showing its age.
Comment from Hotel Management
3 May 2024 by The York Team, Hotel Management
Dear Ross,Thank you for taking the time to leave us your valuable feedback, this will help us to improve our service offering into the future! Yes building is quite old but well maintained and most of the rooms are getting refurbished too.We hope you will consider staying with us again sometime in the future
