Ratings based on 660 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Apr 2024
Good with a little more time to get the rest
Comment from Hotel Management
12 Apr 2024 by Sydney Sebel Chatswood, Hotel Management
Dear Samuel,We appreciate you taking the time to complete a review from the Sebel Sydney Chatswood. It was a pleasure to receive such positive feedback and we are glad you enjoyed your stay. We hope your next visit will be as pleasant as the previous one. Kind Regards, Sydney Sebel Chatswood
by A verified traveler
Posted 3 Mar 2024
Property was older but perfect for our needs. We had a two bedroomed apartment on floor 22 so excellent views.
Check in was friendly and efficient.
Area is safe- close to train station and Westfield.. Sydney was at our fingertips.
We are looking forward to our next stay.
Comment from Hotel Management
7 Apr 2024 by Sydney Sebel Chatswood , Hotel Management
Dear Emma,We appreciate you taking the time to complete a review from the Sebel Sydney Chatswood. It was a pleasure to receive such positive feedback and we are glad you enjoyed your stay. We hope your next visit will be as pleasant as the previous one. Thank you again for sharing your experience, we look forward to welcoming you back. Kind Regards,Sydney Sebel Chatswood
by A verified traveler
Posted 26 Feb 2024
Property was old and dirty, especially walls and floor.
Bathroom had hair still in shower on wall and floor tiles.
Booked for 4 - second bed was not made up and only towels for 2 provided.
Comment from Hotel Management
7 Apr 2024 by Sydney Sebel Chatswood , Hotel Management
Dear Chris & Sarah,We appreciate you taking the time to complete a review from the Sebel Sydney Chatswood. It was disappointing to note our cleanliness and room maintenance was not up to standard, I apologise for any inconvenience this has caused. Further investigation will occur regarding housekeeping issues.Thank you again for sharing your experience, we appreciate your detailed feedback and we do hope you will allow us the opportunity to welcome you back in the future. Kind Regards,Sydney Sebel Chatswood
by A verified traveler
Posted 19 Feb 2024
The room was filthy, you couldn’t see out the windows, the bath had someone elses hair in the Deakin, the doors were falling off in the kitchen and there were fleas and bed bugs - don’t stay here.
The staff are untrained and they are incredibly short staffed.. needs a complete overhaul and for close to $900 for two nights, it’s a complete ripoff.
Comment from Hotel Management
7 Apr 2024 by Sydney Sebel Chatswood , Hotel Management
Hi Kirrily,We appreciate you taking the time to complete a review from the Sebel Sydney Chatswood. It was disappointing to note our cleanliness and room maintenance was not up to standard, I apologise for any inconvenience this has caused. All of these issues have been noted and will be further investigated.We appreciate your comments in relation to the staff, this is something we take very seriously. This will be further investigated to ensure our team better serves our guests in the future. Thank you again for sharing your experience, we appreciate your detailed feedback and we do hope you will allow us the opportunity to welcome you back in the future. Kind Regards,Sydney Sebel Chatswood
by A verified traveler
Posted 5 Feb 2024
Great location and the 2 bedroom apartment is a great room for a family of 4 with separate kitchen lounge and dining areas.
by A verified traveler
Posted 15 Jan 2024 on Hotels
by A verified traveler
Posted 6 Jan 2024 on Wotif
by A verified traveler from South morang
Posted 4 Jan 2024
Disappointed that the website said it was 14mins drive to circular quay spent a lot on Ubers as not close to the city.
However great for local convenience if you know the area.
All my group complained the beds were un comfortable.
by A verified traveler
Posted 2 Jan 2024 on Wotif
by A verified traveler
Posted 10 Dec 2023
Arrived at 1400 and told the room wasn’t quite ready and the hotel would call when available. Drove around Chatswood for 2 hours with no call so returned to hotel at 1600 and the room was ready finally. Shower had a heap of pubic hair in one corner and the dining table was filthy. Not sure why the room took so long to clean when evidently it wasn’t cleaned. Advised reception of this and they didn’t seem to care other than to say sorry. I wouldn’t stay in this hotel again. The Sebel used to be nice but the current owners have just let it run down.
Comment from Hotel Management
28 Dec 2023 by The Sebel Sydney Chatswood, Hotel Management
Thank you Trevor, for taking time to tell us about your experience. I sincerely apologize that your room was not up to standard and for the negative impact that this had on your stay. I can assure you that I will be investigating this issue with the department head.Kind regards,Sandra Crisafi
