Ratings based on 988 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Great location. Very clean and comfortable. Exceeded my expectations. Good value, too. Only problem is car parking is either very difficult or quite expensive. Nonetheless, I would go back to stay :)
Comment from Hotel Management
21 May 2024 by Peter B, Hotel Management
Dear Anthony,Thanks for staying with us and for the fantastic review! We're thrilled everything exceeded your expectations. That's exactly what we strive for! We appreciate you letting us know about the parking challenges. Limited parking is unfortunately a common issue in city centers, but we'll definitely take your feedback into account to see if there are any improvements we can make on our end, like exploring partnerships with nearby parking facilities. We're so glad you'd come back despite the parking situation, and we hope to provide another perfect stay next time!Kind regards,Guest Services
by A verified traveler
Posted 17 Apr 2024
Lovely property and ideal location for what I needed, which was easy walking to at Vincent’s hospital. Nice area and lovely little room
Comment from Hotel Management
22 Apr 2024 by Peter B, Hotel Management
Dear Amanda,We're so pleased you enjoyed your stay at Sydney Potts Point Central Apartment Hotel and found our location ideal for your visit to St. Vincent's Hospital. It's wonderful to know that the area and your room met your expectations. We hope to welcome you back soon for another lovely stay!Kind regards, Guest Services, Sydney Potts Point Central Apartment Hotel
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
15 Apr 2024 by Peter B, Hotel Management
Dear Joe,Thank you for the excellent rating of Sydney Potts Point Central Apartment Hotel! We are thrilled that you had a five-star experience with us and look forward to welcoming you back for another stellar stay in the future.Kind regards, Guest Services, Sydney Potts Point Central Apartment Hotel
by A verified traveler
Posted 4 Apr 2024
I had a decent stay at this hotel, however I do not think I would choose it again. It was not quite as clean as I was expecting based on reviews (ie. hairs in the bathrooms, on the bedding and floor). The staff was helpful in letting me drop my luggage in the morning before check-in, however I experienced multiple instances of finding nobody at the front desk during open hours.
The location is convenient, very close to Kings Cross Station and not too far of a walk to Circular Quay which was nice. The market across the street had a great selection for times when I didn't want to eat at a restaurant and the terrace was an enjoyable spot to relax after a long day.
Comment from Hotel Management
8 Apr 2024 by Peter B, Hotel Management
Dear Callie,Thank you for sharing your feedback. We appreciate your choice to stay with us. We’re pleased that you found our location convenient.We apologise for any inconvenience caused by cleanliness issues during your stay. Rest assured, we take guest feedback seriously, and we will address this promptly. Regarding the front desk availability, we apologise for any lapses you encountered. We appreciate your patience and understanding.Travel safely to your next destination, and we hope to welcome you back in the future.Kind regards, Guest Services Sydney Potts Point Central Apartment Hotel
by A verified traveler
Posted 22 Mar 2024
The staff was more than helpful and courteous. The place was packed with Swifties in town for the Taylor Swift concert, and the limited staff did their best to accomodate all guests. There were a few housekeeping issues due to the circumstances. Staff helped to answer questions and helped to solve some problems that arose. We would book here again if we returned to Sydney.
Comment from Hotel Management
25 Mar 2024 by Peter B, Hotel Management
Dear Robert,Thank you for the stellar rating and for your understanding during a bustling time. We're overjoyed that our team could assist and make your stay enjoyable amidst the excitement of the concert. Your willingness to return is the highest compliment we could receive.We look forward to your next visit to Sydney!Kind regards,Guest ServicesSydney Potts Point Central Apartment Hotel
by A verified traveler
Posted 19 Mar 2024
Location
Comment from Hotel Management
25 Mar 2024 by Peter B, Hotel Management
Dear Keith,Thank you for the top rating and for highlighting our location. We're delighted it contributed positively to your stay at Sydney Potts Point Central Apartment Hotel.Safe travels, and we hope to have the pleasure of your company again soon.Kind regards,Guest ServicesSydney Potts Point Central Apartment Hotel
by A verified traveler
Posted 16 Mar 2024
I have booked two rooms, one was on level one and it was very clean. The other one was in lower ground and noticed many bugs in the room
Comment from Hotel Management
18 Mar 2024 by Peter B, Hotel Management
Dear Meijin,Thank you for sharing your feedback. We're glad that you found the room on level one clean. However, we sincerely apologise for the issue you experienced with the room in the lower ground. We appreciate you bringing this to our attention, and we will ensure our housekeeping team addresses this issue promptly. We hope to have the opportunity to provide you with a better experience in the future. Please travel safely to your next destination.Kind regards,Guest ServicesSydney Potts Point Central Apartment Hotel
by A verified traveler from Sydney
Posted 13 Mar 2024
Too small, photo’s deceiving
Comment from Hotel Management
18 Mar 2024 by Peter B, Hotel Management
Dear Irem,Thank you for sharing your feedback. We apologise if the size of our accommodation did not meet your expectations and if the photos gave a different impression. We strive to provide accurate representations of our accommodations, and we regret any misunderstanding.Your feedback is valuable to us as we continually work to improve our guest experience. We hope to have the opportunity to serve you better in the future. Please travel safely to your next destination.Kind regards,Guest ServicesSydney Potts Point Central Apartment Hotel
by A verified traveler
Posted 10 Mar 2024
👍
Comment from Hotel Management
18 Mar 2024 by Peter B, Hotel Management
Dear Ian,Thank you for taking the time to rate your stay! We're thrilled to receive such a positive review and look forward to a return visit.Kind regards,Guest Services
by A verified traveler
Posted 8 Mar 2024
Great place highly recommended
Comment from Hotel Management
18 Mar 2024 by Peter B, Hotel Management
Dear Michael Paul,Thank you for your high recommendation and positive rating. We're thrilled that you found our place great. Your satisfaction is our top priority, and it's wonderful to know we met your expectations.We look forward to welcoming you back in the future. Please travel safely to your next destination.Kind regards,Guest ServicesSydney Potts Point Central Apartment Hotel
