Ratings based on 981 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Apr 2024
I was disappointed that they charge $30 per night to park my car in their car park. They gave me the first night for $25 and I had to find a cheaper place to park that wasn’t very close to the hotel.
Comment from Hotel Management
6 Apr 2024 by Muskan, Hotel Management
Hi Donna, Thank you for choosing to stay with Rydges Camperdown and for your high regards for our hotel. We will share your feedback with the relevant departments and actions to improve will follow to especially the price of parking. Thank you again for taking the time to share your feedback. It will help our operations to strive for excellence. On the other hand, we are glad you had a memorable stay and we are looking forward to seeing you again to show our progress.Warm Regards, Muskan Daryanani - Duty Manager - Rydges Camperdown
by A verified traveler
Posted 27 Mar 2024
Not covenient location for that price. Parking charge for this area high, no regular hosekeeping 3 nights only once done, however poorly, no vac, bath not cleaned, pthe sink plugged, even not cleaned.,left dirty and plugged. No cofee renewl. When asked forellation of stay and refund, only respond arrived by the end of the stay, even that was not clear of the decision.
Comment from Hotel Management
27 Mar 2024 by Miel- Rydges Camperdown Duty Manager, Hotel Management
Dear Evgeny,I sincerely apologize for the inconveniences you experienced during your stay with us as we strive to provide a comfortable and convenient experience for all our guests.I understand your concerns regarding the parking charges, housekeeping services, cleanliness of the room, and the lack of coffee replenishment. Please know that we take your feedback seriously, and I will personally address these issues with our team to ensure they are rectified and do not recur in the future.Kindly note that for cancellations and refunds, you were instructed to contact the third-party website where you made your reservation earlier. They are best equipped to handle your booking and modifications, especially given your specific situation, as previously advised during your visit.Once again, I apologize for the shortcomings you encountered during your stay. We value your feedback as it helps us improve our services for all our guests. If you have any further concerns or questions, please do not hesitate to contact me directly.Thank you for bringing these matters to our attention, and I hope we have the opportunity to regain your trust in the future.Thank you.
by A verified traveler
Posted 19 Mar 2024
The accommodation itself was very clean and comfortable.
The pool area could do with a good clean however - used bandaids in the swimming pool.
Comment from Hotel Management
20 Mar 2024 by Miel- Rydges Camperdown Duty Manager, Hotel Management
Dear Clare,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found your accommodation clean and comfortable, as ensuring a pleasant stay for our guests is our top priority.We sincerely apologize for any inconvenience caused by the cleanliness of our pool area. Please rest assured that we take cleanliness and hygiene very seriously, and we have immediately addressed this issue with our housekeeping and maintenance teams to ensure that such incidents do not occur in the future.We appreciate your valuable feedback as it helps us identify areas for improvement and ensures that we maintain the high standards of service that our guests expect and deserve.Once again, we apologize for any inconvenience caused and hope that you will give us the opportunity to welcome you back for a flawless experience in the near future.Thank you.
by A verified traveler
Posted 17 Mar 2024
Loved the location so close to bars and restaurants and transport. Didnt get offered the credit or told about it for choosing not to have housekeeping, the shower wasnt very good and there was no water in the fridge. Everything else was lovely.
Comment from Hotel Management
20 Mar 2024 by Miel- Rydges Camperdown Duty Manager, Hotel Management
Dear Ashley,Thank you very much for sharing your feedback with us. We're thrilled to hear that you enjoyed our prime location close to bars, restaurants, and transportation options. We strive to provide convenient accommodations for our guests to fully enjoy their stay.We apologize for any oversight regarding the credit for choosing not to have housekeeping. We understand the importance of transparent communication and will ensure that our guests are well-informed about any available perks in the future.Regarding the shower experience and the absence of water in the fridge, we sincerely apologize for any inconvenience caused. Our team is committed to maintaining high standards of comfort, and we appreciate you bringing these issues to our attention. Rest assured, we will investigate and address these matters promptly to enhance the overall guest experience.Despite these challenges, we're delighted to know that you found everything else about your stay lovely. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.Thank you.
by A verified traveler
Posted 15 Mar 2024
We met up with family. Staff were v helpful and friendly. Room clean and comfortable
Comment from Hotel Management
15 Mar 2024 by Miel- Rydges Camperdown Duty Manager, Hotel Management
Dear Jeanette, Thank you so much for your glowing review and perfect score! We are thrilled to hear that you had such a wonderful experience during your stay with us. Our team works hard to provide exceptional service, and it's rewarding to know that their efforts are appreciated. We're delighted that you enjoyed our prime location, comfortable accommodations, and clean amenities. We can't wait to welcome you back for another fantastic stay in the future! If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.
by A verified traveler from Ashbury
Posted 8 Mar 2024
Lovely
Comment from Hotel Management
9 Mar 2024 by Muskan, Hotel Management
Thank you for choosing to stay with Rydges Camperdown and for leaving such a magnificent review. We are very pleased that you had a wonderful experience with us. We feel elated thanks to your kind and beautiful feedback. We will let the team know that our efforts are being seen and are also appreciated. Wishing you the best week and warmest regards,MuskanDuty Manager, Rydges Camperdown
by A verified traveler from Provost
Posted 18 Feb 2024
Staff was great. Would recommend having longer bar service in evening and maybe adding a little music for better atmosphere. Not much dining around the area so restaurant could have a good business if improve atmosphere. Food was good. Pool area could be updated. Rooms were great
Comment from Hotel Management
19 Feb 2024 by Miel- Rydges Camperdown Duty Manager, Hotel Management
Dear Barbara,Thank you for your valuable feedback! We're thrilled to hear that you enjoyed the exceptional service provided by our staff. Your suggestions regarding extending bar service hours and enhancing the evening atmosphere with music are duly noted. We'll definitely explore ways to create a more vibrant ambiance in our restaurant to better complement the delicious food we offer. Additionally, we appreciate your input on updating our pool area. We continuously strive to enhance our facilities to ensure a memorable experience for our guests. We look forward to welcoming you back soon and exceeding your expectations once again!
by A verified traveler from Greenwell
Posted 16 Feb 2024
Comment from Hotel Management
19 Feb 2024 by Miel- Rydges Camperdown Duty Manager, Hotel Management
Dear Tim,Thank you for sharing your perfect experience with us! We're thrilled to have exceeded your expectations and look forward to welcoming you back soon here at Rydges Camperdown!
by A verified traveler
Posted 31 Jan 2024 on Wotif
I was staying here both to be close to work and to RPA whilst a family member was in the hospital. It was convenient, staff were kind and helpful, room was clean and modern. Would stay again.
Comment from Hotel Management
6 Feb 2024 by Miel- Rydges Camperdown Duty Manager, Hotel Management
Dear Catherine,Thank you for taking the time to share your experience with us. We are delighted to hear that your stay at our hotel met your expectations and provided the convenience you needed during a challenging time. It is heartening to know that our proximity to your workplace and the hospital, coupled with the attentive service from our staff, contributed to making your stay comfortable. Maintaining a clean and modern environment for our guests is a top priority, and we are glad to learn that you found your room to be up to your standards.Should you require accommodation in the future, whether for work or personal reasons, please do not hesitate to reach out to us. We would be honored to welcome you back and continue providing you with the level of service and comfort you deserve here at Rydges Camperdown.Thanks again.
by A verified traveler
Posted 10 Jan 2024 on Hotels
It was very accessible and reasonable.
Comment from Hotel Management
13 Jan 2024 by Abhi, Hotel Management
Dear Jaishankar,Thank you for staying at Rydges Camperdown and we appreciate your review and feedback. We are glad that you had a great overall experience at Rydges Camperdown, and we hope to see you again.Kind RegardsAbhishek Gudi,Duty Manager, Guest Services
