Ratings based on 986 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
We arrived to hear we had been upgraded. We had a lovely stay at the Pullman Quay which was clean and modern.
Comment from Hotel Management
14 May 2024 by Sincerely, Pullman Quay Grand Management Team, Hotel Management
Dear Rachel, we very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. We are very glad to hear that you enjoyed the upgrade and our beautiful apartment that you were staying in. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
by A verified traveler
Posted 21 Apr 2024
A lovely stay for family of 4. Excellent location for opera house, and very pleasant and helpful staff.
Comment from Hotel Management
21 Apr 2024 by Pullman Quay Grand Management Team, Hotel Management
Dear Ross,We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pullman Quay Grand Management Team
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
19 Apr 2024 by Sincerely, The Pullman Management Team, Hotel Management
Dear Benjamin,Thank you for staying with us at Pullman Quay Grand Sydney Harbour.It truly saddens us to see your post stay rating. May you kindly give us a call at your convenience of time so we could know what went wrong in your stay. Your feedback is important to us, so we would like to know and discuss about it.
by A verified traveler
Posted 13 Apr 2024
Great
Comment from Hotel Management
13 Apr 2024 by Pullman Quay Grand Management Team, Hotel Management
Dear Irina, Thank you very much for your rating. We are delighted that you enjoyed your time with us! Kind regards, Pullman Quay Grand Management Team
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
9 Apr 2024 by Kind regards, Pullman Quay Grand Management Team, Hotel Management
Dear Stephanie,Thank you very much for staying with us at Pullman Quay Grand Sydney Harbour.It truly saddens us to see your rating after your stay, however we know that it is there for a reason. Your feedback is important to us, and we would like to know and discuss about it. Please kindly give a call directly at your time of convenience, and one of our Management Team members will be more than happy to assist you further.Thank you again for staying with us, and we are looking forward to hear from you.
by A verified traveler
Posted 3 Apr 2024
Fantastic location and view. Well maintaied and very good staff. Overall great experience
Comment from Hotel Management
4 Apr 2024 by The Pullman Management Team, Hotel Management
Dear Ross,Thank you very much for your rating and feedback after the stay with us.We are very glad to hear that you had a lovely stay with us and enjoyed our hotel with different aspects. You are right about our hotel location, it is priceless. The Harbour view from the apartment is unbeatable. Your feedback as yours is a great motivation for our team to work harder and strike our guest's expectation.Once again, thank you very much for staying with us. We hope to see you again in the near future. Your sincerely,
by A verified traveler
Posted 20 Mar 2024
Comment from Hotel Management
3 Apr 2024 by Sincerely, Sammie Nguyen, Assistant Manager, Hotel Management
Dear Sharryn,Thank you for staying with us at Pullman Quay Grand Sydney Harbour.It truly saddens us to see your rating. Please note that your feedback is important to us, and it has been passed on to our higher management. We wish to have another chance to welcome you back to our hotel, and we will ensure you a well-taken-care-of stay in the future.
by A verified traveler from Overland Park
Posted 29 Feb 2024
So much to love about the Pullman Quay Grand Sydney Harbor! Location, location, location! Right near Circular Quay ferry access as well as Circular Quay trains/trams. Beautiful location right on Sydney Harbor with views of the Sydney Harbor Bridge. Staff were exceptional friendly, helpful and welcoming!
Comment from Hotel Management
19 Mar 2024 by Pullman Quay Grand Management Team, Hotel Management
Dear Robin, thank you very much for your review. We are delighted that you enjoyed your time with us! Kind regards, Pullman Quay Grand Management Team
by A verified traveler
Posted 28 Feb 2024 on Wotif
Perfect location in Sydney Harbour
Comment from Hotel Management
19 Mar 2024 by Pullman Quay Grand Management Team, Hotel Management
Dear Laura, thank you very much for your review. We are delighted that you enjoyed your time with us! Kind regards, Pullman Quay Grand Management Team
by A verified traveler
Posted 23 Feb 2024
This hotel was suitable for a single night pre cruise, and was clean enough. We just found the furnishings and paintwork very tired and in need of a thorough revamp. The balcony and views overlooking the cruise terminal on the other hand was first class.
Comment from Hotel Management
19 Mar 2024 by Pullman Quay Grand Management Team, Hotel Management
Dear Maria,Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your room did not meet your expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Pullman Quay Grand Management Team
