Ratings based on 985 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Wonderful staff and great location
by A verified traveler
Posted 9 May 2024
The staff are so friendly and accommodating.
Great location good size rooms and clean rooms
by A verified traveler
Posted 2 May 2024
Pool was closed
by A verified traveler
Posted 21 Apr 2024
by A verified traveler
Posted 1 Apr 2024
Many areas seem in need of an update, especially the bathrooms. Mine was small, with a very low ceiling and it was impossible to shower without getting the whole floor dangerously wet (inadequate shower screen). Staff did their best and seemed a little “gun shy” expecting customers to be rude/entitled (in fairness many were). Got the wrong coffee from the barista 2/3 mornings.
Area is growing rapidly and it’s only a very short walk to many good restaurants and the train/bus links to the rest of Sydney.
by A verified traveler
Posted 24 Mar 2024
Nice central area. Close to shops and restaurants
by A verified traveler
Posted 17 Mar 2024
Excellent service by staff. They were friendly, efficient and helpful. The room was very clean and comfortable. The bed was super comfortable.
We will definitely stay again!
Comment from Hotel Management
23 Mar 2024 by Lynecee, Hotel Management
Dear Therese,Thank you very much for your outstanding ratings regarding your stay at Novotel Sydney Parramatta. Glad you were able to enjoy a comfortable stay with us. It is always a pleasure to receive such positive feedback. It is especially nice when its regarding our team and their service.Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lynecee Purificacion Assistant Manager
by A verified traveler
Posted 14 Feb 2024 on Hotels
Comment from Hotel Management
10 Mar 2024 by Baedon, Hotel Management
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Baedon Barton-VaofanuaFront Office Supervisor
by A verified traveler
Posted 13 Feb 2024 on Wotif
The hotel's location is very convenient for attending meetings in Parramatta CBD and having a good time walking by the riverside in the evening, dining, etc.
The only disappointment was with the air con. I could not turn it off, and the staff told me they would fix that, but they didn't.
Comment from Hotel Management
18 Feb 2024 by Lynecee, Hotel Management
Dear Angelo,Thank you for taking the time to provide feedback on your recent stay.I am happy to see that you enjoyed your overall stay and especially enjoyed the convenience of our location. However, I am sorry for your discomfort as a result of the air conditioning system not fully functioning during your stay. We have gotten our maintenance team to address accordingly and prevent future occurrences.Thank you again for your feedback and we hope to welcome you back again.Kind regards,Lynecee PurificacionAssistant Manager
by A verified traveler
Fantastic stay
Posted 12 Feb 2024 on HotelsGreat accommodation friendly staff great gym and pool area.
Comment from Hotel Management
18 Feb 2024 by Lynecee, Hotel Management
Dear Gemma,Thank you for sharing your experience and highlighting aspects of your recent stay. I am glad that you got to enjoy our pool and gym during your stay with us. I am happy to see that our team friendly, it is always a pleasure to receive positive feedback especially regarding our team and their service. Thank you again for sharing your experience, and we hope to welcome you back in the near future.Kind regards,Lynecee PurificacionAssistant Manager
