Ratings based on 31 Verified Reviews
4.3 Room cleanliness
4.1 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Jan 2024
Great location
by A verified traveler
Posted 27 Sep 2023 on Wotif
Construction works opposite all night and very poor communication with no check in reception
Comment from Hotel Management
1 Oct 2023 by KULA Team, Hotel Management
Hi Chris,Thank you for your feedback and we apologise for a disappointing stay.We do have it disclaimed on all platforms that we don't have a front desk on-site and that it is a self check-in. Nonetheless, we try to communicate in all possible digital avenues to ensure a smooth arrival experience compared to the offerings of a conventional hotel.We also apologise for the construction works. Please note that the metro works are legally not allowed to operate throughout the night and unfortunately, we have no control over the works during the day.We constantly work on improving our services and we find your feedback valuable. Thank you for staying with us.
by A verified traveler
Posted 11 Sep 2023
There is constant construction across the road from the apartment. 7 days a week from 7am until late. This was not disclosed and was unbelievably loud. The beds are rock hard with no base just a mattress on wood. There are a number of other repairs needing to be done including a sliding door surround that fell on my head. DO NOT STAY HERE UNLESS YOU’RE AFTER A REAL LIFE CONSTRUCTION SITE EXPERIENCE!
Comment from Hotel Management
14 Sep 2023 by KULA Team, Hotel Management
Hi Nicole,Thank you for your feedback and we apologise for your disappointing stay.We will take this on board in our effort to constantly improve our services and we hope to make it up to you in the future.
by A verified traveler
Posted 21 Aug 2023 on Hotels
Comment from Hotel Management
22 Aug 2023 by KULA Team, Hotel Management
Hi Mark!Thank you for your review and we hope you enjoyed your stay in Crows Nest.We look forward to welcoming you back in the future.
by A verified traveler
Posted 21 Jun 2023
There are major noisy metro works across the road from the property.
Comment from Hotel Management
22 Jun 2023 by KULA Team, Hotel Management
Hi Ellen,Thank you for your feedback and we're glad that you still had a positive stay.We are hoping for the construction to be over soon. Fingers crossed!We hope to see you again in the future and thank you for choosing us.
by A verified traveler
Posted 31 May 2023 on Hotels
Comment from Hotel Management
15 Jun 2023 by KULA Team, Hotel Management
Hi Daichi,Thank you for providing your feedback and we apologise for the disappointing stay.We would love to know what the issues were during your time with us so that we may attend to them urgently.We thank you for choosing us and we hope to serve you better in the future.
by A verified traveler
Posted 29 May 2023 on Hotels
Comment from Hotel Management
15 Jun 2023 by KULA Team, Hotel Management
Hi Daichi,Thank you for providing your feedback and we apologise for the disappointing stay.We would love to know what the issues were during your time with us so that we may attend to them urgently.We thank you for choosing us and we hope to serve you better in the future.
by A verified traveler
Posted 3 May 2023
Comment from Hotel Management
15 Jun 2023 by KULA Team, Hotel Management
Hi Anne!Thank you for the 5/5 rating and we're glad to know everything went well.We hope you book with us again soon!
by A verified traveler
Posted 11 Jan 2023 on Hotels
Comment from Hotel Management
23 Jan 2023 by KULA Team, Hotel Management
Hi Ghislaine!Thank you so much for you positive feedback.We hope to welcome you back soon.
by A verified traveler
Posted 26 Dec 2022
Comment from Hotel Management
23 Jan 2023 by KULA Team, Hotel Management
Hi Mardi,Thank you so much for the perfect score!We hope to welcome you back soon.
