Ratings based on 380 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
by A verified traveler
Posted 23 Apr 2024
Hotel is clean and comfortable. The off-street parking is the only drawback which I'm use too. Area is a tad rough but proximity to central Parramatta is a bonus.
Comment from Hotel Management
24 Apr 2024 by max, Hotel Management
Hi Scott, Thank you for choosing us and sharing your experience. We're thrilled you enjoyed our friendly staff and your time here. Regarding the parking situation, we understand that the limited space might have been inconvenient. We appreciate your understanding of this common challenge in the Sydney area. WAgain, thank you for your wonderful review and I hope we have an opportunity to welcome you back to Holiday Inn & Suites Marsden Street when you next choose to stay in Sydney. Warm regards, Guest Services Team
by A verified traveler
Posted 9 Apr 2024
Room was clean and very comfortable. Lack of parking is only drawback. Having to park in local streets is an issue.
Comment from Hotel Management
10 Apr 2024 by Guest Services Team, Hotel Management
Hi Scott Thank you for taking the time to leave such wonderful feedback following your time with us at Holiday Inn & Suites Marden Street Parramatta. It is fantastic to see you were able to enjoy so many aspects of our modern hotel. We are dedicated to ensuring each and every guest feels special and welcome. However please accept our apologies for the inconvenient caused with re car park facility, rest assured we will have an alternate option available in the near future. Again, thank you for your wonderful review and I hope we have an opportunity to welcome you back to Holiday Inn & Suites Marsden Street when you next choose to stay in Sydney. Warm regards, Guest Services Team
by A verified traveler
Posted 30 Mar 2024
Comment from Hotel Management
1 Apr 2024 by Aayushi, Hotel Management
Hi Sid,Thank you for your fantastic review. We look forward to welcoming you back soon!Sincerely, Guest Services Team.
by A verified traveler from renton
Posted 25 Feb 2024
Breakfast should be better other than that all were great. Thanks.
Comment from Hotel Management
2 Mar 2024 by Guest Services Team, Hotel Management
Hi PaulThank you for taking the time to share your feedback with us. We greatly appreciate that you had a fabulous stay at your boutique hotel. We are continually working to improve our offering and services and communication to ensure that our guests have a even a better seamless experience. We hope to have the opportunity to welcome you back to the Holiday Inn & Suites, Marsden Street. Warm regards, Guest Services Team
by A verified traveler
Posted 24 Feb 2024
Staffs are great… they accomodate all our request
Comment from Hotel Management
25 Feb 2024 by Guest Services Team, Hotel Management
Hi Jazel,Thank you for your amazing review, I am glad our hardworking fabulous staff made your stay very enjoyable. I will be sure to pass on your feedback to our friendly team members who were able to make your stay enjoyable. Again, thank you for taking the time to leave a terrific review, we really appreciate it. I look forward to welcoming you back again to Holiday inn Suites Marsden Street, Parramatta Guest Services Team
by A verified traveler
Posted 24 Feb 2024
The staff were great. There is not much if any parking. You need to find something on the street. Rooms were nice. No restaurant but they try to offer a very light continental breakfast and they have a tiny bar but I didn’t try it.
Comment from Hotel Management
3 Mar 2024 by GST, Hotel Management
Hi Steve, thank you for choosing to stay at Holiday Inn Suites Marden Street ParramattaIt was a delight reading your kind compliments about our Luxury Boutique property the impeccable service and hospitality that the team strive to deliver and of course the great location. I have shared your praise with the team, which was well received and your recommendation to other travellers is greatly appreciated. We sincerely apologise for not being able to served cooked breakfast at this stage.We very much look forward to welcoming you back again very soon!Sincerely, Guest Services Team
by A verified traveler
Posted 11 Feb 2024 on Hotels
Comment from Hotel Management
25 Feb 2024 by Guest Services Team, Hotel Management
Hi BernedetteThank you for your awesome feedback. We're delighted to hear our friendly hospitable staff made your stay comfortable. We take pride in maintaining a clean and modern environment in our boutique hotel. Our convenient location to Westfield shopping centre, train station & Parramatta city centre just a few minutes’ walk. Your amazing comments are valuable to us, and we aim to continue exceeding your expectations. We look forward to welcoming you back to Holiday Inn Suites Marsden Street, Parramatta Best wishes Guest Services Team
by A verified traveler
Posted 6 Jan 2024 on Wotif
From our initial booking to checkout, we couldn't fault this hotel. I stayed overnight with my teenage daughter and requested in advance onsite parking, for the $25 fee as stated on their site (seen previous reviewd stating issues with parking so requested this early). Within the hour I had an email from reception to say our parking was confirmed. Couldn't fault their efficient customer service! Our room was small but perfect for what we needed and absolutely spotless. Hotel is walking distance to local restaurants, Ezy Mart and Westfield and is very quiet considering it is on the main road, couldn't hear road noise at all! Staff were so friendly, helpful and went out of their way to make our short stay easy and comfortable. Would definitely stay here again.
Comment from Hotel Management
15 Jan 2024 by Best wishes, Guest Services Manager, Hotel Management
Hi BradThank you for posting your review on your recent stay with us on this forum. I am delighted that Holiday Inns & Suites has delivered on the light and warmth of hospitality with luxury touch in our boutique hotel. We pride ourselves with diligent and hardworking team members who ensure each guest able to create memorable experiences at our luxury property. Thank you again and we look forward to welcoming you back very soon.
by A verified traveler
Posted 5 Jan 2024 on Wotif
Best stay in hotels in Australia so far.
Very hospitable staff. Everyday we stepped out we came back to our beds being made, clean bathroom and fresh towels - everything without asking for it. Basic breakfast and coffee served every morning.
My husband and me loved the firm mattress and King size bed.
Everything was perfect for us.
Parking: If you are driving in with your car, request for a car park in advance so the hotel can reserve a spot for you. We didn't but wasn't a big deal, we were given a car park space close by.
Comment from Hotel Management
15 Jan 2024 by Best Wishes, Guest Service Manager , Hotel Management
Hi GunveenIt's wonderful to hear about your positive experience staying at our hotel! The thoughtful touch of having your beds made and a clean bathroom with fresh towels daily is truly a testament to the hotel's commitment to guest satisfaction.Thank you again and we look forward to welcoming you back very soon.
