Ratings based on 972 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2024
Loved the closeness to king st wharf and restaurants as well as the imax theatre and ICC. The reception staff were friendly and helpful. Only issue I had was that it would cost $30 to have an hour extra late check out. I knew that was not something the staff could do anything about because it was hotel policy.
by A verified traveler
Posted 5 May 2024
Great hotel & location. Lovely spacious suite with everything needed for a comfortable stay. Polite & friendly staff
by A verified traveler
Posted 25 Apr 2024
Convenience and room was good size
Comment from Hotel Management
28 Apr 2024 by Nazrul Ripon, Hotel Management
Dear JustinThank you for the time you have taken to provide us with your feedback. We are pleased to hear that you had a great experience. We look forward to welcoming you back to Adina Apartment Hotel Darling Harbour in the near future. Many thanks, Nazrul Ripon Duty Manager Adina Apartment Hotel Darling Harbour
by A verified traveler
Posted 19 Apr 2024
Very good
Comment from Hotel Management
28 Apr 2024 by Nazrul Ripon, Hotel Management
Dear Taylor Thank you for the time you have taken to provide us with your feedback. We are pleased to hear that you had a great experience. We look forward to welcoming you back to Adina Apartment Hotel Darling Harbour in the near future. Many thanks, Nazrul Ripon Duty Manager Adina Apartment Hotel Darling Harbour
by A verified traveler from Thornton
Posted 16 Apr 2024
by A verified traveler
Posted 16 Apr 2024
We had a fire alarm at 3.30am one night of our stay. The fire exit sinage is not clear, leaving us stuck and locked in the stairwell until we looked around for the exit through a basement.
We where not greeted by any staff. No fire warden. Not even someone at the exit point to direct or meet patrons. We met in the foyer and were just told to go back to our rooms in over a speaker.
The night manager or staff shoulf have met us and reassured us before we returned to our rooms.
All the guests could talk about the next day was that we were lucky this was either a small fire or not one at all (we were never advised) as there would most certainly have been casualties.
The Adina's fire plan and lack of communication in an emergency is completely below basic standards.
I advise you make your own exit plan so you can be assured safety in case you need to evacate the property in an emergency.
Unfortunately, the parts of the accommodation I enjoyed and would have recommended were over shadowed by the events during the emergency evacuation.
Comment from Hotel Management
28 Apr 2024 by Nazrul Ripon, Hotel Management
Dear Kerry Thank you for taking the time to leave us your valuable feedback on your recent stay here at Adina Apartment Hotel Darling Harbour. We are disappointed to hear aspects of your stay did not meet your expectations and we apologize for not living up to the excellent standards in which we strive to provide. I have forwarded your feedback to our Hotel Manager.We hope we have the opportunity in the future to welcome you back to Adina Apartment Hotel Darling Harbour. Kind Regards, Nazrul Ripon Duty Manager Adina Apartment Hotel Darling Harbour
by A verified traveler
Posted 7 Apr 2024
The Location is perfect , best tip get a balcony with a view
Comment from Hotel Management
28 Apr 2024 by Nazrul Ripon, Hotel Management
Dear StephenThank you for the time you have taken to provide us with your feedback. We are pleased to hear that you had a great experience. We look forward to welcoming you back to Adina Apartment Hotel Darling Harbour in the near future. Many thanks, Nazrul Ripon Duty Manager Adina Apartment Hotel Darling Harbour
by A verified traveler
Posted 3 Apr 2024
An excellent place to stay! Staff both efficient and friendly; the apartment block’s location close to amenities for a most enjoyable holiday! Highly recommended!!!
Comment from Hotel Management
28 Apr 2024 by Nazrul Ripon, Hotel Management
Dear Edward Thank you for the time you have taken to provide us with your feedback. We are pleased to hear that you had a great experience. We look forward to welcoming you back to Adina Apartment Hotel Darling Harbour in the near future. Many thanks, Nazrul Ripon Duty Manager Adina Apartment Hotel Darling Harbour
by A verified traveler
Posted 21 Mar 2024
Loved the spacious apartment. The view was fabulous. Love the washer drier in the room. Invaluable when travelling. Staff really helpful. Just a few steps away from plenty of super restaurants and bars. Would highly recommend. Also stayed in the Adina in Brisbane. Equally impressive.
Comment from Hotel Management
23 Mar 2024 by Ripon, Hotel Management
Dear Rosa Thank you for the time you have taken to provide us with your feedback. We are pleased to hear that you had a great experience. We look forward to welcoming you back to Adina Apartment Hotel Darling Harbour in the near future. Many thanks, Nazrul Ripon Duty Manager Adina Apartment Hotel Darling Harbour
by A verified traveler
Posted 19 Mar 2024
Please think twice about booking this property. I booked on 30 Nov 23 and explained we were travelling with my 83 year old mother and needed interconnecting rooms. I chased this request on numerous occasions and was given the run around. When we arrived on 4th March we were told that the hotel did not have interconnecting rooms which was a total lie and the best they could do was two rooms in the same corridor but by no means adjacent or interconnecting. The girl who checked us in could not have been more dis-interested in helping us if she had tried. When we saw the rooms we had to request a roll away bed so my mother could stay in our room and they had the cheek to try and charge us for it. Both rooms they gave us had a shower over the bath, and the bath was so high, my mother was unable to get into it, so she was unable to shower for the duration of our stay, there were also no safety handles. One of the rooms had a huge hole in the wall which had been patched up and not even painted. The mirror in the hall way was completly broken and had been taped up with blue masking tape, which was incredibly dangerous. Only positive was the location. Trip was completely ruined. If this is the best you can do to assist elderly guests you should be ashamed of yourselves.
Comment from Hotel Management
23 Mar 2024 by Ripon, Hotel Management
Dear Maria Thank you for taking the time to leave us your valuable feedback on your recent stay here at Adina Apartment Hotel Darling Harbour. We are disappointed to hear aspects of your stay did not meet your expectations, and we apologize for not living up to the excellent standards that we strive to provide. I have forwarded your feedback to our Housekeeping Manager and the Hotel Manager. We hope we have the opportunity in the future to welcome you back to Adina Apartment Hotel Darling Harbour. Kind Regards, Nazrul Ripon Duty Manager Adina Apartment Hotel Darling Harbour
