Ratings based on 165 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2023
This is a really pretty hotel. Rooms are clean, spacious and up-to-date. Hotel has a pretty fancy feel. And the gym was ok too (which is an accomplishment for hotel gyms in general). Service was top-notched. The hotel concierge, Lucky, went the extra mile to help my get a cab all the way to Shanghai. He deserves a huge shout out and is the reason I would recommend this property!
Comment from Hotel Management
17 Jan 2024 by Fay, Hotel Management
Dear Valued Guest, Thank you for choosing Courtyard by Marriott Suzhou and giving us valuable recognition and praise! The hotel has always adhered to the warm and sincere service concept to welcome every guest from afar. It is a great honor for our employees to be remembered by you, and we will continue our efforts and look forward to seeing you again in the near future.Best Regards
by A verified traveler from Taichung City
Posted 18 Sep 2023
by A verified traveler
Posted 10 Mar 2023
Clean , good service
Comment from Hotel Management
25 Apr 2023 by Laurie, Hotel Management
Dear Valued Guest, We appreciate your stay with us and thank you for sharing your experience with everyone. We are extremely delighted that you are satisfied with our hotel and service. We look forward to welcoming you back！
by A verified traveler
Posted 6 Sep 2020 on Hotels
Room had bits of rubbish under bed side table and cabinet. Tv was also not working
Comment from Hotel Management
8 Sep 2020 by Shirley, Hotel Management
Dear Guest,
Thank you for your visit at Suzhou Courtyard Hotel. I am regret to hear that you encountered some problems during your stay with us. I have shared your feedback to the Management Team and certain departments. We are all deeply concerned about your comments. Would you please assist to send us more details to call the hotel operator so that we can take further investigation for the issue?
Look forward to your call.
Thank you.
Best regards
by A verified traveler
Posted 13 Nov 2019 on Hotels
Comment from Hotel Management
19 Nov 2019 by Shirley, Hotel Management
Dear Friend,
Welcome to City Suzhou and thanks for staying with us at Suzhou Courtyard Hotel.Thank you very much for sharing such a brilliant review .We were glad to acknowledge that you had an impressive experience with us. The management team and relevant associates were shared about this and all of us were very encouraged.
We are looking forward to your next stay with us when you are visiting Suzhou again. Please feel free to let us know if you need any assistance from us.
Best Regards
by A verified traveler
Posted 23 Aug 2019 on Hotels
Comment from Hotel Management
26 Aug 2019 by Shirley, Hotel Management
Dear Friend,
Thank you so much for staying with us and sharing such brilliant comment here . We are so glad to acknowledge that you are satisfied with the hotel facilities as well as our associates. We will be very excited to meet your needs via our hospitality. Thank you again. Warmest regards,
by A verified traveler
Posted 23 Jul 2019 on Hotels
Comment from Hotel Management
24 Jul 2019 by Shirley, Hotel Management
Dear Friend,
Thank you so much for staying with us and sharing such brilliant comment here . We are so glad to acknowledge that you are satisfied with the hotel facilities as well as our associates. We've shared your review with every member in the team , which will definitely encourage every associate in Suzhou Courtyard Hotel.
You are more than welcomed to return to our hotel next time you visit Suzhou and please let us know in advance. We will be very excited to meet your needs via our hospitality.
Thank you again.
Warmest regards,
by A verified traveler
Very good hotel in Suzhou SIP
Posted 9 Jul 2019 on HotelsGood service and well located in Suzhou SIP (near undergroud, near Suzhou centre and many restaurants).
Comment from Hotel Management
10 Jul 2019 by Shirley, Hotel Management
Dear Friend,
Welcome to City Suzhou and thanks for staying with us at Suzhou Courtyard Hotel.We were glad to acknowledge that you had impressive experience with us. The management team and relevant associates were shared about this and all of us were very encouraged.
We are looking forward to your next stay with us when you are visiting Suzhou again. Please feel free to let us know if you need any assistance from us.
by A verified traveler
Posted 7 Jul 2019 on Hotels
Friendly and nice staff at lobby
Comment from Hotel Management
10 Jul 2019 by Shirley, Hotel Management
Dear Friend,
Thank you so much for staying with us and sharing such brilliant comment here .We are so glad to acknowledge that you are satisfied with the hotel facilities as well as our associates. We've shared your review with every member in the team , which will definitely encourage every associate in Suzhou Courtyard Hotel.
Looking forward to seeing you again!
by A verified traveler
Posted 12 Jun 2019
Comment from Hotel Management
14 Jun 2019 by Shirley, Hotel Management
Dear Friend,
Thank you so much for staying with us and sharing such brilliant comment here . We are so glad to acknowledge that you are satisfied with the hotel facilities as well as our associates.
