Ratings based on 976 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Burnaby
Posted 26 May 2024
by A verified traveler
Posted 18 May 2024
by A verified traveler
Posted 28 Dec 2023
Hotel is walking distance from the station. some staff were nice but other staff were just playing on their phones and for a 4-5 star hotel, it doesn’t feel welcoming. gym was great except for some people (visitor) inside the gym screaming which ruined the experience.
The bathroom amenities were okay but they have toothbrushes without toothpaste which was abit weird.
not really fond of the open glass toilets where people can see everything you do and the wooden sliding doors to enter the toilets.
by A verified traveler
Posted 23 Dec 2023
staff needs professional training - esp., luggage helpers. first impression from a long trip to hotel, traveler often times needs luggage helper but when I arrive and leave, none volunteers with pleasure even if being asked. I had to wait for a while and got an impression that they are doing unnecessary work.
Comment from Hotel Management
24 Dec 2023 by FO, Hotel Management
Dear JongilThank you for taking the time to tell us about your experience at the Novotel Ambassador Suwon. I am sorry that your experience did not meet your expectations regarding the Guest Service please allow me to express my sincerest apologies. I will share your comments with our team and try to improve guest service for comfortable staying. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kevin ChoiGeneral Manager
by A verified traveler
Posted 10 Nov 2023
Connected to many shops and dining options. The hotel is showing signs of age. It needs to renovate.
Comment from Hotel Management
12 Nov 2023 by ., Hotel Management
Dear. Michael,We very much appreciate your comments regarding your stay at Novotel Ambassador Suwon. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin ChoiGeneral Manager
by A verified traveler
Posted 6 Oct 2023
Very clean and courteous
Comment from Hotel Management
11 Oct 2023 by 노보텔 앰배서더 수원, Hotel Management
Dear. Mr JohnWe very much appreciate your comments regarding your stay at Novotel Ambassador Suwon. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin ChoiGeneral Manager
by A verified traveler
Posted 14 Aug 2023
Modern hotel, nice fitness center, great buffet restaurant, and very helpful staff. It's also connected to the amazing AK Plaza shopping mecca and metro station. Must be the best option in Suwon!
by A verified traveler
Posted 24 Jul 2023 on Hotels
Comment from Hotel Management
30 Jul 2023 by 노보텔 앰배서더 수원, Hotel Management
mihyun 고객님께,노보텔 앰배서더 수원을 이용해 주셔서 진심으로 감사드립니다. 고객님께서 남겨 주신 말씀은 호텔 직원 모두가 공유하여 호텔 서비스 향상에 도움이 되도록 노력하겠습니다. 다음에 방문하신다면 더욱 발전된 모습으로 찾아뵐 것을 약속드립니다. 감사합니다.총지배인최혁진 배상
by A verified traveler
Posted 13 Jun 2023 on Hotels
Comment from Hotel Management
2 Jul 2023 by 노보텔 앰배서더 수원, Hotel Management
Yoonjoo 고객님께,노보텔 앰배서더 수원을 이용해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 남겨 주신 칭찬의 말씀은 호텔 직원 모두가 공유하여 호텔 서비스 향상에 도움이 되도록 노력하겠습니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다.총지배인최혁진 배상
by A verified traveler
Posted 1 Jun 2023
기찻길때문에 소음이 좀 있고 이동할때 엘리베이터를 갈아타는 게 불편함 청소가 잘 되어 있지 않아 찝찝했음
