Ratings based on 143 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Los Angeles
Posted 22 May 2024
Close to everywhere
Comment from Hotel Management
23 May 2024 by Toat Edi Wijaya ( General Manager ), Hotel Management
Dear Mr/Mrs.Soesani, We very much appreciate your comments regarding your stay at the The Royal Surakarta Heritage - Handwritten Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
by A verified traveler from Victoria
Posted 18 Jan 2024
Comment from Hotel Management
22 Jan 2024 by Toat Edi Wijaya ( General Manager ), Hotel Management
Dear Mr. Kristian, We very much appreciate your comments regarding your stay at the The Royal Surakarta Heritage - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
by A verified traveler
Posted 12 Jan 2024 on Hotels
Comment from Hotel Management
14 Jan 2024 by Toat Edi Wijaya ( General Manager ), Hotel Management
Dear Mr.Wesley Eric,Warm Greetings from The Royal Surakarta Heritage Hotel Solo, We are very grateful for your comments regarding your trust and choice of staying at The Royal Surakarta Heritage Hotel Solo. We will share your experience with our entire team. We are sure that your experience will be a motivation for all staff to continue to strive to improve service quality. Once again, thank you for sharing your experience, and we look forward to welcoming you back to stay at our place. Best regards,
by A verified traveler from Vaughan
Posted 21 Nov 2023
Staff is amazing and breakfast is very good. Rooms can be cleaner - specially lamp sheds and toilet was leaking a bit. The main concern I had was contacting the property before arrival to arrange a shuttle from airport- called, tried chatting via whatsup but couldn’t get any help
Comment from Hotel Management
23 Nov 2023 by Toat Edi Wijaya, Hotel Management
Dear Mr.Daniel,Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
by A verified traveler
Posted 11 Oct 2023
Comment from Hotel Management
13 Oct 2023 by Toat Edi Wijaya, Hotel Management
Dear Mr/Mrs. Basalamah , We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
by A verified traveler
Ideal location to explore Solo
Posted 29 Aug 2023 on HotelsA great location and although a modern building (it was a bank HQ at one time) is well set out ho showcase Java culture.
Comment from Hotel Management
31 Aug 2023 by Toat Edi Wijaya, Hotel Management
Dear Eric Wesley,Greetings from The Royal Surakarta Heritage Hotel Solo,We are very grateful for your comments regarding your trust and choice of staying at The Royal Surakarta Heritage Hotel Solo. We will share your experience with our entire team.We are sure that your experience will be a motivation for all staff to strive to continuously improve service quality.Once again, thank you for sharing your experience, and we are waiting for your return to stay at our place.Best regards,
by A verified traveler
Posted 1 Mar 2023 on Hotels
Comment from Hotel Management
5 Mar 2023 by Toat Edi Wijaya, Hotel Management
Dear Mrs. Sandra ,Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
by A verified traveler
Posted 2 Jan 2023 on Hotels
Comment from Hotel Management
8 Jan 2023 by Toat Edi Wijaya, Hotel Management
Dear Germaine,Thank you for taking time to give rating of your experience. We appreciate so much your rating.We are glad that you enjoy your visit and we are looking forward to welcome you again at The Royal Surakarta Heritage Solo.Sincerely,Toat Edi WijayaGeneral Manager
by A verified traveler from Lond
Posted 23 Dec 2022
The lobby and restaurant are decent, but everything in our (tiny) room was chipped, scratched, marked, broken or not functioning properly, including things like broken toilet seat, shower that didn’t drain, marks on ceiling and wall etc. The gym was dirty with machines that were rusted and broken.
Comment from Hotel Management
4 Jan 2023 by Toat Edi Wijaya, Hotel Management
Dear Evan,Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Toat Edi WijayaGeneral Manager
by A verified traveler
Posted 6 Dec 2022 on Orbitz
Comment from Hotel Management
26 Nov 2023 by Toat Edi Wijaya, Hotel Management
Dear Mr. Herman ,Greetings from The Royal Surakarta Heritage Hotel Solo,We are very grateful for your comments regarding your trust and choice of staying at The Royal Surakarta Heritage Hotel Solo. We will share your experience with our entire team.We are sure that your experience will be a motivation for all staff to strive to continuously improve service quality.Once again, thank you for sharing your experience, and we are waiting for your return to stay at our place.Best regards,
