Ratings based on 114 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Great view from the rooftop and nice swimming pool
Comment from Hotel Management
5 Jun 2024 by Febrian, Hotel Management
Dear Mr. Ivan, Thank you for the valuable review, we are delighted that you had a great stay with us especially our room with great view and other hotel's facilities, especially our outdoor swimming pool. We are looking forward to welcoming you back here in Surabaya!
by A verified traveler
Posted 11 May 2024
Service is excellent. Being upgraded to bigger room. The only issue is the area is very noisy. We also can hear banging from the top floor which I believe is a dismantling of event equipment. Other than that service is excellent and great location.
Comment from Hotel Management
13 May 2024 by Febrian, Hotel Management
Dear Ms. Hannan, Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, and location. We are looking forward to welcoming you back here in Surabaya!
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
24 May 2024 by Febrian, Hotel Management
Dear Mr. Zhi Qiang Zhang, Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, and location. We are looking forward to welcoming you back here in Surabaya!
by A verified traveler from South St. Paul
Posted 30 Mar 2024
Outstanding and very comfortable!
Comment from Hotel Management
1 Apr 2024 by Febrian, Hotel Management
Dear Ms Gina, Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, and location. We are looking forward to welcoming you back here in Surabaya!
by A verified traveler
Posted 3 Mar 2024
Comment from Hotel Management
5 Mar 2024 by Febrian, Hotel Management
Dear Mr. Yoshihiro, Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, and location. We are looking forward to welcoming you back here in Surabaya!
by A verified traveler
Posted 20 Feb 2024
Excellent
Comment from Hotel Management
20 Feb 2024 by Febrian, Hotel Management
Dear Mr. Liong, Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, and location. We are looking forward to welcoming you back here in Surabaya!
by A verified traveler
Posted 6 Jan 2024 on Hotels
Comment from Hotel Management
9 Jan 2024 by Febrian, Hotel Management
Dear Mr. Leng teck, Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya!
by A verified traveler
Posted 5 Jan 2024
by the capabilities of chef M.Hidayat, great gourmet cook, came out to greet people , listened to our opinion, that made my one week stay so memorable, this is the second time that I stayed at Four Points Pakuwon, will stay there again if I am in Surabaya
Comment from Hotel Management
9 Jan 2024 by Febrian, Hotel Management
Dear Mr. Adrian Kim Tju, Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, and location. We are looking forward to welcoming you back here in Surabaya!
by A verified traveler
Posted 18 Dec 2023
Comment from Hotel Management
19 Dec 2023 by Febrian, Hotel Management
Dear Mr. Bing Hao Giles, Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya!
by A verified traveler
Posted 18 Dec 2023
Comment from Hotel Management
19 Dec 2023 by Febrian, Hotel Management
Dear Mr. Bing Hao Giles, Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya!
