Ratings based on 223 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Jan 2024
Although the manager was friendly and prompt in addressing concerns, the Average condition of property is noticeable. It was clean and updated, but the master bedroom never had a functional air conditioning (as of Mid January 2024). The problem was not rectified, which is understandable due to shortness of stay, but no compensation was offered such as discount, or any form of partial refund. In the middle of an Australian summer it is below average , considering the high price paid for this family holiday. Note: The property is in a fantastic location.
Comment from Hotel Management
24 Jan 2024 by Managers, Hotel Management
Hi AmelieThank you for your feedback. As you know it was an unfortunate situation beyond our control whereby a part had to be ordered to repair one of the 4 air conditioners in the apartment. We did all we could and responded immediately once you made us aware of the air conditioner not working. As we were fully booked we were also unable to move you to another apartment. At the time we believed you understood the predicament and were comfortable with sleeping in one of the other bedrooms for your last night at Sailport. We are sorry we misread your feelings on the matter.We hope to welcome you back another time and we'll be sure to look after you.Kind RegardsHeidi and Steve
by A verified traveler from Minyama
Posted 7 Jan 2024 on Wotif
Perfectly positioned. Close to everything, but away from the noise of the Esplanade.
by A verified traveler
Highly recommended
Posted 3 Jan 2024 on HotelsVery comfortable and good sized apartments. Great location near the beach, dining, tourist attractions etc.
by A verified traveler
Happy customer
Posted 11 Dec 2023 on HotelsLove how it was close to shops and restaurant amd the parking was great
by A verified traveler
Posted 10 Dec 2023
by A verified traveler
Posted 26 Nov 2023 on Wotif
The Managers were lovely people, I was disappointed they didn't inform me when I arrived that there would be some hammering the next morning.
by A verified traveler
Posted 20 Nov 2023
by A verified traveler
Posted 12 Nov 2023
Brilliant hosts Heidi and Steve amazing people and apartment to die for, great view, brilliant location, definitely our go to for future stays
by A verified traveler
Posted 11 Nov 2023
by A verified traveler
Super place!
Posted 9 Nov 2023 on Hotels3 night stay - loved the place, this is a real gem. Lovely apartment space, everything you need as a self caterer, TV choice you can actually watch (rather than only 2 or 3 channels you can get), good location. Heidi was really helpful. Couldn’t fault it. Not a surprise they are usually fully booked. Highly recommended.
