Ratings based on 408 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Feb 2024
We stayed at the Grand Palais for 9 nights in a standard ocean front apartment - my husband, myself and our 2.5 year old.
The apartment was much bigger than I expected and the furniture and kitchen were more modern than what I remembered from the photos.
Beds were comfortable, TV in the lounge and master. We loved the spa bath, however the bathroom could definitely use an update.
There were a couple of things that could be improved such as an updated fridge - we struggled to get it cold enough, and a good clean as some of the walls were really grubby.
It’s a 17ish minute walk (with a pram) to Mooloolaba and there are hill, we found this pretty easy as we are relatively fit and made the trip most days.
The pool was close to our room (and is to most rooms I assume by the lay out)and was incredibly loud when children were playing and yelling.
Customer service was incredible and my son was even gifted a really gorgeous teddy from one of the staff which we called “Alex”.
The area surrounding was nice with a couple of options to eat which were all pretty tasty however.
All in all, great!
Comment from Hotel Management
11 Mar 2024 by Pi, Hotel Management
Thanks for the great review. I appreciate your honest feedback and will get onto the few things you have mentioned. Glad Teddy will be loved!! Thanks, Pi
by A verified traveler
Posted 28 Jan 2024 on Wotif
Enjoyed that it was so close to the beach and dinner options.
Comment from Hotel Management
11 Mar 2024 by Pi, Hotel Management
What a great review!! Thanks so much for sharing. Pi
by A verified traveler
Posted 27 Jan 2024 on Wotif
Great holiday will visit again.
Comment from Hotel Management
11 Mar 2024 by Pi, Hotel Management
Thanks for leaving such a great review!! See you sometime soon.
by A verified traveler
Posted 24 Jan 2024 on Wotif
by A verified traveler
Posted 21 Jan 2024 on Wotif
Comment from Hotel Management
11 Mar 2024 by Pi, Hotel Management
Yah!! Thanks for leaving a great review. See you sometime soon.
by A verified traveler
Posted 18 Jan 2024 on Wotif
Very well appointed unit great facility
Comment from Hotel Management
11 Mar 2024 by Pi, Hotel Management
Yah!! Thanks for leaving a great review. See you sometime soon.
by A verified traveler
Posted 14 Jan 2024
Needs a bit of an update with the rooms. But was pleasant stay. Staff were friendly
Comment from Hotel Management
11 Mar 2024 by Pi, Hotel Management
Thanks Michelle, your feedback is valuable. We will get onto updated the room. Thanks, Pi.
by A verified traveler
Posted 11 Jan 2024 on Wotif
Great location you can walk across the road to the beach ,the pool was awesome the kids loved it.
Lots of great places to eat in walking distance.
by A verified traveler
Posted 8 Nov 2023
This property is well managed. Desk staff are very helpful and friendly. The unit was spotless. Thank you
Comment from Hotel Management
10 Nov 2023 by Grand Palais Team, Hotel Management
Hello Desmond, Thank you so much for your wonderful review, We are so pleased you enjoyed your stay. We have passed on your kind words to the amazing staff at Grand Palais. We hope to see you again. Kind Regards, Grand Palais management
by A verified traveler
Posted 31 Oct 2023 on Lastminute
Fabulous location close to everything. Room was modern with an exceptional kitchen. All we wanted in the one location. Close to beach, shops and restaurants
Comment from Hotel Management
10 Nov 2023 by Grand Palais Team, Hotel Management
Hello Sophi Thank you so much for your wonderful review, We love the position as well! We hope to see you again. Kind Regards, Grand Palais management
