Ratings based on 975 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 May 2024
Place was run down, Hole ln bathroom wall, broken plugin wall plate, very bad smell in room, lamp shade look like it had puk or your coke on it. Computer chair look like it had feces or food on it. Not sure why this is a Red Roof Plus. will not be staying at any Red roof in the Future. I did take photos if required.
Comment from Hotel Management
10 May 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Kenneth,Thank you for telling us about your recent visit at RED ROOF PLUS+ STATESVILLE. I was disappointed to read that the condition of the bathroom wall, the unpleasant odor in your room and the other issues were the downsides of your stay. Please know guest feedback enlightens us in areas of opportunity so that we can make improvements. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 29 Apr 2024
Great hotel staff!
Comment from Hotel Management
29 Apr 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the RED ROOF PLUS+ STATESVILLE. Dennis, I am glad to hear that you found our staff to be great. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Dennis, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 24 Apr 2024
Nice room for the price. Will do again.
Comment from Hotel Management
26 Apr 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Roger. The staff and I at the Red Roof Inn PLUS+ Statesville appreciate your 4/5 score following your stay. I am thrilled that you found our room to be nice for the price. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler from katy
Posted 23 Apr 2024
Olor a droga no ponían toallas nuevas a diario
Comment from Hotel Management
25 Apr 2024 by OnielRediresponse Specialist , Hotel Management
Thank you Paul, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Statesville. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist
by A verified traveler from Spring Hill
Posted 19 Apr 2024
The staff were helpful and cheerful. Our room was comfortable and perfect for a one night drive by. The hotel was close to the interstate so was noisier than most but tolerable with the AC on which masked it. I would stay here again while traveling.
Comment from Hotel Management
20 Apr 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Derrick,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ STATESVILLE. It's rewarding to hear that you were pleased with our helpful staff and comfortable rooms. However, you expressed that because we are closer to the interstate the hotel was nosier than most but tolerable with the A/C on which masked it. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve our guest experience.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler from Toronto
Posted 14 Apr 2024
Check-in was super fast and room was great value for the money. It's an older property but all you really need for a night.
Comment from Hotel Management
14 Apr 2024 by Olivia RediResponse Specialist , Hotel Management
Hello John, Thank you for telling us about your stay at the Red Roof Inn PLUS+ Statesville. It's great to hear that check- in was super-fast and your room was of great value. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 13 Apr 2024
Overall a decent stay for the price. You get what you pay for, but I feel like I got more than I paid for. Truly a deal. Traveling with a wife, baby and two dogs for $75 is hard to do nowadays. About as close to a motel as you can get but the shower was hot and the TV had HD channels.
Comment from Hotel Management
13 Apr 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Craig. The staff and I at the RED ROOF PLUS+ STATESVILLE appreciate your 4/5 score. I am happy that you found our rooms to be clean. I am happy to hear that overall your stay was decent for the price. However, you indicated that the temperature of the shower and the HD channels on the Tv dampened your experience. Your satisfaction is important to Red Roof, so I am sorry to hear this was not the impression we left you with. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Mike,Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ STATESVILLE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Phyllis, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ STATESVILLE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 3 Apr 2024
Check-in and check-out staff were friendly and efficient. Room was comfortable and clean. The hotel backs onto the highway so it was noisy, but the AC/heater fan worked well to cover it.
Comment from Hotel Management
4 Apr 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Ruth,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ STATESVILLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the room to be comfortable, clean and all the other positive features highlighted. However, I sincerely apologize for the noise disturbance. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist
