Ratings based on 2,692 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
Check in involved a real push by clerk to go to a more expensive room for extra $$,
No refrigerator in room. No hair dryer and no iron. Bathroom was really worn with peeling wallpaper and rusty fan. Food was ridiculously expensive.
View was fantastic though.
Used to love coming here in the summer but will have to re-think that.
Comment from Hotel Management
23 May 2024 by Joseph, Hotel Management
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
23 May 2024 by Rigoberto Duque, Hotel Management
Hello and Thank You for your feedback. Can you elaborate on your experience?
by A verified traveler from Tracy
Posted 22 May 2024
It’s nice and quiet
Comment from Hotel Management
22 May 2024 by Rigoberto Duque, Hotel Management
Hello and Thank You for your feedback!
by A verified traveler from petaluma
Posted 19 May 2024
Loved the gym, pool, the steam room !!
I did not like that we could not buy drinks at the pool, since the bar was closed and the Hot tub. Bar service should be accessible after 4ppm at the pool during off season since adults like to relax during the evening.
Comment from Hotel Management
21 May 2024 by Rigoberto Duque, Hotel Management
Hello and Thank You for your feedback. We appreciate it.
by A verified traveler
Posted 18 May 2024
Aaa
Comment from Hotel Management
21 May 2024 by Rigoberto Duque, Hotel Management
Thank You for your feedback. Anything we could have done differently to earn a 5?
by A verified traveler
Posted 18 May 2024
Property a bit old in need of some TLC. Room with view of lake and mountains was magnificent from our 17th floor room...one of the best ever in our many years of domestic and international travel. King room great size with walk in shower. Very close to other casinos. Sage and Wolf restaurants were excellent. Walking distance to Loft restaurant and show. Price was reasonable. Good value.
Comment from Hotel Management
21 May 2024 by Rigoberto Duque, Hotel Management
Thank You so much for your feedback. We appreciate your business.
by A verified traveler
Posted 18 May 2024
We liked How convenient it was to get to the water and shopping areas around our motel Everything was wonderful except for the beds The Bed are very hard and uncomfortable .
Comment from Hotel Management
21 May 2024 by Rigoberto Duque, Hotel Management
Thank You so much for your feedback. We apologize your beds were not to your liking. We have passed this information along to our management department.
by A verified traveler
Posted 18 May 2024
room was as basic as you can get! Only one night stand, no fridge with horrible smell! The people next door were high on meth and fighting all night and day in their room and hallway!! Early in the morning around 7am we heard a knock on the door and next thing we know the door opened by a hotel employee. Once they realized we were there she apologized and left the room. But too late, I was outta bed naked standing there!! Just a weird and uncomfortable place!!!
Comment from Hotel Management
21 May 2024 by Rigoberto Duque, Hotel Management
Hello and Thank You for your feedback. Sincere apologies for the issues you experienced. Were you able to report this with management?
by A verified traveler
Posted 17 May 2024
Ended up upgrading our original booking and was very much worth it. Great location and good facilities.
Comment from Hotel Management
21 May 2024 by Rigoberto Duque, Hotel Management
Thank You so much for your feedback!! We appreciate your business!
by A verified traveler
Posted 17 May 2024
went specific to eat at Hell's Kitchen. was kind of shocked at the room being so run down. One wall was Blood Red and we kept thinking we walked into a murder room! also no one warned us we were on the allowed dog floor. I love dogs but don't except to be hearing dogs barking late at night in a hotel room.
The other thing is somewhat annoyed that you have to pay for parking when you are staying at the Hotel.
Comment from Hotel Management
21 May 2024 by Rigoberto Duque, Hotel Management
Hello and Thank You for your feedback. For future stays, you can always request to do a room move if the room you received was not the best. Apologies for the hell's kitchen experience
