Ratings based on 977 Verified Reviews
3.4 Room cleanliness
3.9 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Room was dirty and had ants
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Beth,We're truly sorry to hear about your experience. This is not the standard we aim to provide. We'll address your concerns immediately to ensure this doesn't happen again. Thank you for bringing this to our attention.
by A verified traveler
Posted 19 May 2024
unsafe, loud, smells
Comment from Hotel Management
20 May 2024 by General Manager, Hotel Management
Dear Lalitha,Please accept our sincere apologies for not providing the excellent stay you deserve. What you've described does not represent the level of quality we strive to provide our guests, as we strive to ensure every guest has a safe, comfortable stay. Rest assured, we will share your concerns with our team to ensure we are meeting our high standards going forward. It was a pleasure having you here, and we hope you will consider giving us another opportunity to change your perceptions in the future.
by A verified traveler
Posted 17 May 2024
I stayed at this hotel for a track meet so all of PA athletes were there. Staff were friendly and handled the mass crowd well. Rooms are adequate & clean! More than fine to stay for a night or two in the area! The indoor pool is a bonus!!
Comment from Hotel Management
20 May 2024 by General Manager, Hotel Management
Dear Nichole,Thank you for staying with us at Ramada Hotel & Conference Center State College. Our goal is to provide every guest with exceptional service, so we're thrilled our commitment to this shone through. It's also great to read our pristine accommodations, and plentiful amenities were among the highlights of your stay. The pleasure was all ours, and we hope you'll choose to visit us again soon.
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
17 May 2024 by Geovanni Gonzalez, Hotel Management
Dear Charlie,Thank you for leaving a review. We are glad that we could accommodate your stay. If there was anything we could have done to make your stay perfect, please let us know.
by A verified traveler
Posted 16 May 2024
Probably your average hotel.
The man at the front desk was very nice and helpful.
I didn't realize it when I booked the room, but the pool and hot tub are basically in the middle of a huge conference room, so anyone either attending an event, or even just trying to find their room, the ice machine, etc. is walking past and it's kind of awkward.
The elevator I used was rickety, and after using it, I understood why people were taking the stairs
The room itself was clean for the most part. The exception was the air vent in the bathroom that caught my eye due to the amount of dust that was in it. The TV was crooked, but that didn't bother me because while I had turned it on to drown out my neighbor's conversation that was clearly coming through the air vent nearest the entry door, I was only watching it on and off while scrolling on my laptop. Thankfully, they didn't stay up late, so when I turned it off to go to bed, I couldn't hear them anymore.
I did sleep well and liked the pillows.
The hotel seemed safe. It did have a different layout than hotels I've been to before, so it took me longer to find my room, and the ice machine, than it usually does, but overall a good experience.
Comment from Hotel Management
16 May 2024 by General Manager, Hotel Management
Dear Lisa, Thank you for your feedback and for staying with us. We are pleased to hear you enjoyed our comfortable accommodations and helpful team; however, disappointed to hear about the inconvenience caused by noise and the experience at our pool. This is not the experience we want our guests to have, and we will use your feedback to improve the experience of future guests. Your review is greatly appreciated, and we hope you will give us another opportunity to provide you with a stay that will exceed all of your expectations.
by A verified traveler
Posted 12 May 2024
Pool inside
Comment from Hotel Management
12 May 2024 by Geovanni Gonzalez, Hotel Management
Dear Justin,Sorry that we could perfectly accommodate your stay. If there was anything we could have done to improve it please let us know. We hope you can give us another chance to accommodate you.
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
11 May 2024 by Geovanni Gonzalez, Hotel Management
Dear Seonkyu,Thank you for taking the time to leave a review. If there was anything we could have done to improve your stay please let us know.
by A verified traveler
Posted 10 May 2024
The air conditioning/heating system was inoperative in my room.
Comment from Hotel Management
10 May 2024 by Geovanni Gonzalez, Hotel Management
Dear Charles,We are sorry to hear that the HVAC unit was not working properly during your stay. We will be sure to let the Chief Engineer aware of these issues so that they can be addressed. Thank you for taking the time to leave a review.
by A verified traveler
Posted 8 May 2024
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
10 May 2024 by Geovanni Gonzalez, Hotel Management
Dear Takayui,We are sorry to see that your stay may have not gone as planned. If there was anything we could have done to improve your stay please let us know. Thank you for taking the time out of your day to leave a review.
