Ratings based on 2,934 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Roselle
Posted 15 May 2024
We enjoyed our stay! Unit could use some updating but other than that it was perfect!!!
Comment from Hotel Management
15 May 2024 by Customer Service, Hotel Management
Marianne, thank you for your positive feedback! We're delighted to hear you had a perfect stay at Sunset Vistas Beachfront Suites. Your comments about updating have been noted. We're looking forward to welcoming you back for another great experience.
by A verified traveler
Posted 13 May 2024
We had such a nice and relaxing stay at Sunset Vistas! Our room was great and the staff at the front desk and tiki bar were fabulous! The beach was wonderful! We will be back!
Comment from Hotel Management
14 May 2024 by Customer Service, Hotel Management
Sheila, it's heartening to note that you found the team at the front desk and tiki bar at Sunset Vistas Beachfront Suites to be fabulous. We're thrilled that you loved the beach and had a relaxing stay in your room. We eagerly look forward to welcoming you back in the future!
by A verified traveler from Indianapolis
Posted 10 May 2024
Wonderful place. Huge, convenient, lovely views and beach steps away
Comment from Hotel Management
12 May 2024 by Customer Service, Hotel Management
Anne, we're thrilled you enjoyed your stay at the Sunset Vistas Beachfront Suites. It's fantastic to hear you appreciated our spacious suites, proximity to the beach, and the picturesque views. We look forward to having you back in the future.
by A verified traveler
Posted 5 May 2024
Enjoyed the amenities of home.
Comment from Hotel Management
6 May 2024 by Customer Service, Hotel Management
Rhonda Boggs, thank you for taking the time to share your experience at Sunset Vistas Beachfront Suites. It's delightful to know that you appreciated the comforts we offer, making you feel at home. We hope to host you again in the near future.
by A verified traveler
Posted 28 Apr 2024
Close to the beach, nice staff however they need to work on cleanliness
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Jonathan, it's nice to hear our unbeatable beach proximity and warm team members enhanced your stay with us. We're aware of your commentary about cleanliness. Rest assured, keeping our suites pristine is a top priority for us and we have communicated your feedback to our team for further review. We hope you will reconsider staying with us in the future.
by A verified traveler
Posted 26 Apr 2024
All the employees were very friendly, common areas are kept clean and tidy.
Comment from Hotel Management
28 Apr 2024 by Customer Service, Hotel Management
Salvatore, it's great to know you appreciated your stay at Sunset Vistas Beachfront Suites. Our team members make every effort to ensure our guests feel welcomed, and we put a strong emphasis on maintaining cleanliness in all areas of our property. We look forward to your next visit.
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Customer Service, Hotel Management
Tamara, it's wonderful to hear that your stay at Sunset Vistas Beachfront Suites was a positive one! We're delighted we could provide a memorable experience for you and hope to welcome you back on your next beachfront escape. Safe travels!
by A verified traveler
Posted 25 Apr 2024
This is my 4th visit to Sunset Vistas. I love it so much. I will definitely be back.
Only one negative was being close to the workout room with the noise.
Comment from Hotel Management
26 Apr 2024 by Customer Service, Hotel Management
Kristen, it's pleasing to know you've had multiple enjoyable visits at Sunset Vistas Beachfront Suites and intend to return. We truly appreciate your loyalty. As for the disturbance near the fitness center, we recommend requesting a quieter location for your room during your next stay. Thank you for your feedback!
by A verified traveler
Posted 19 Apr 2024
The location, pool and hot-tub were wonderful. Unfortunately those were the only highlights of our stay. Our check-in was bordering on unfriendly without the usual information on wi-fi , amenities, locations of services etc. passed on. The room was dirty, and very worn, the couch was marked, we had rust and hairs in the bathrooms, dirt and dust on the air vents, items were sticky. Basic items such as a toilet roll holder was missing, We had no faith in the cleanliness of the apartment that we decided not to use the implements or cook in the kitchen which was the very reason we got the apartment. I would warn that our apartment looked nothing like the picture and without the pool and hot-tub we likely would have left the hotel.
Comment from Hotel Management
21 Apr 2024 by Customer Service, Hotel Management
Jean-Paul, it is disheartening to hear your recent experience didn't meet expectations. We regret to know that the welcoming experience and cleanliness of the room did not match up to standards. Our team aims to ensure that all areas of our services are up to par, from initial greeting to room maintenance. We appreciate your honest input and will work to rectify these areas for increased guest satisfaction in the future. We're glad to hear that you enjoyed our prime location and our pool and hot-tub facilities. We sincerely hope you would consider giving us another opportunity to serve you better.
by A verified traveler
Posted 19 Apr 2024
Family friendly, assigned parking spot, and good customer service. Good bar and cafe, very walkable. Near the pools are two donation boxes. My child lost a sandal and I found it in the bin the following morning. Thank you to the kind individual who found it!
Comment from Hotel Management
20 Apr 2024 by Customer Service, Hotel Management
Anthony, thank you for sharing your experience at Sunset Vistas Beachfront Suites. We're thrilled to hear that our setting and services met your family's needs. Our team is always eager to provide top-notch service and it's heartwarming to hear about the kindness extended to you by a fellow guest. We hope the donation boxes added a unique touch to your stay. We look forward to welcoming you and your family again in the future.
