Ratings based on 991 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
12 May 2024 by Toni, Hotel Management
Thank you
by A verified traveler
Posted 3 May 2024
Property is a tad bit outdated. Traveled during snow so it was cold. The room we had was very drafty due to there being an opening in the door. But the staff was understanding and apologetic.
Comment from Hotel Management
12 May 2024 by Toni, Hotel Management
I am sorry to hear your stay was not up to your expectations. Our maintenance team does follow up on any needs guests bring to our attention.
by A verified traveler
Posted 2 May 2024
The kids loved the pool and arcade area.
Comment from Hotel Management
12 May 2024 by Toni, Hotel Management
So glad the kids had a good time.
by A verified traveler from Longview
Posted 29 Apr 2024
Quiet
Comment from Hotel Management
29 Apr 2024 by Toni, Hotel Management
Thank you Rachael
by A verified traveler
Posted 28 Apr 2024
Hotel was fine for a few hours stay, starting to show it's age with wear and tear in the shower and bathroom staining and peeling. All you smell is chlorine from the pool. Towels were very very scratchy and rough. The representative that checked us in was a talking checklist, no chat - all business like a script.
Comment from Hotel Management
12 May 2024 by Toni, Hotel Management
Thank you for the feedback. Our staff will look at each of the issues and possible solutions. Thanks again.
by A verified traveler
Posted 28 Apr 2024
Very pleasant
Comment from Hotel Management
12 May 2024 by Toni, Hotel Management
Thank you
by A verified traveler
Posted 23 Apr 2024
The pool and arcade for the kid made the trip to St. Louis Children's hospital worthwhile. Arcade does not take change (we brought a whole mason jar full😬)You have to purchase a game card w debit or cash. The restaurant was wonderful. I was a little worried because of the cheesy decor but the food was AMAZING.
Comment from Hotel Management
25 Apr 2024 by Toni, Hotel Management
Hi Stephanie, It is always so nice to hear when we make someones stay better. We value our your comments and hope to see you again.
by A verified traveler from Lee's Summit
Posted 22 Apr 2024
The building has a unique vibe and character inside. The pool area and the food was fantastic
Comment from Hotel Management
25 Apr 2024 by Toni, Hotel Management
Thank you, Thank you!
by A verified traveler
Posted 21 Apr 2024
Room and service were great, however the noise from the pool on Friday and Saturday nights was disturbing for those of us who go to bed before after 11pm
Comment from Hotel Management
25 Apr 2024 by Toni, Hotel Management
Thank you Carolyn,I appreciate you letting other people know the rooms facing the fundome area are not alway the preferred rooms. It totally depends on the individual sleeping habits, whether there are any really young children or just a personal preference. We are here to help you find the room that you prefer.
by A verified traveler
Posted 21 Apr 2024
Great
Comment from Hotel Management
25 Apr 2024 by Toni, Hotel Management
Thank you Nate
