Ratings based on 993 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Nice hotel although I got my steps in walking to the "Tower 2" elevators! Staff were friendly and helpful. I love the fact that the hotel had large pump bottles to dispense shampoo, conditioner, shower gel, and lotion reducing waste from those little plastic bottles but...all the containers in our room were EMPTY! And I couldn't even get them off the wall to try to get the last drops out!
by A verified traveler
Posted 2 Jun 2024
It was comfortable and the staff was friendly. I would stay there again
by A verified traveler
Posted 2 Jun 2024
by A verified traveler
Posted 30 May 2024
So quiet. Bed comfy. Spacious room. Efficient staff.
by A verified traveler
Posted 29 May 2024
The shuttle service was very late. Front desk dodnt answer when i called untill 20th ring on 3rd call try. There was no bath gel or shqmpoo in shower. Only one wash cloth for 2 people. Breakfast was adequate
by A verified traveler
Posted 24 May 2024
I pre paid for this property only to find out when we arrived at midnight that they had given our room away. Because we paid for the room through Expedia, we are having an issue getting a refund. This is an airport hotel, so I don't see why they aren't anticipating late night check in? If we hadn't paid for the room in advance, I could understand their reasoning with giving the room away.
by A verified traveler
Posted 23 May 2024
I was told by desk clerk at check in, there was no shuttle from the hotel to airport or rental car area.
Desk clerk was very unfriendly.
by A verified traveler from Elmhurst
Posted 22 May 2024
The lady at breakfasts buffet is very unfriendly. We seated for 10min and nobody was coming and offer tea or coffee. We have to go find her and ask for coffee. Well, she did bought a pot of coffee for us and left immediately. I have to go find her again and ask for milk or cream. We told her directly that her service is not up to Hilton standard at all.
by A verified traveler
Posted 21 May 2024
by A verified traveler
Posted 19 May 2024
