Ratings based on 1,359 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
Room though clean was shabby. Large tear in carpet, all the lamp shades were torn and furniture has seen better days. Just sad state
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
14 May 2024 by Hotel Management, Hotel Management
Hello Sally, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.
by A verified traveler
Posted 11 May 2024
Cleaning staff needs to clean showers better. Everything else was good.
Comment from Hotel Management
12 May 2024 by Hotel Management, Hotel Management
Hello Megan, thank you for taking a moment and giving us your feedback. We will be sure to get with our housekeeping team and use your feedback as an opportunity to better improve our product and services. We truly appreciate you choosing to stay with us, and we look forward to seeing you again.
by A verified traveler
Posted 9 May 2024
Transportation to and from baseball park
Comment from Hotel Management
9 May 2024 by Management , Hotel Management
Thank you for the 4-star review! We take pride in knowing that our guests enjoyed the game and the great ride. We appreciate you taking the time to provide us with your feedback and look forward to seeing you on your next visit!
by A verified traveler
Posted 8 May 2024
To begin with the casino was the highlight. Very clean, well lit, non smoking, Deccent game selection for the size. The staff in the casino and hotel were great, but the hotel was rough. To be charging premium prices for a two star at best is laughable. The rooms haven’t been remodeled or upkept in years. The water pressure is somehow too much, feels like a fire hose. Torn up carpet and doors don’t fully latch.
Overall would stay again if it was cheaper because there is plenty of positives. The casino was nice, location to the tram was convenient and the shuttle service was great.
Aslong as you set your bar low it is fine, just hunt for deals.
Comment from Hotel Management
8 May 2024 by DraftKings at Casino Queen, Hotel Management
We appreciate your detailed feedback about your recent stay with us. While we're glad to hear that you enjoyed our casino, convenient location, and excellent staff, we're sorry to learn that your experience with the hotel fell short of your expectations. Please accept our apologies for any inconveniences caused by the condition of the rooms. Your comments are invaluable to us, and we'll use them to address areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience. Thank you for sharing your thoughts with us.
by A verified traveler
Posted 7 May 2024
been a few years since i stayed here. The rooms are much nicer and cleaner than the past. The food was 100x better - we ate the pizza and it was the best pizza i have ever had at any casino. Great job !
Comment from Hotel Management
8 May 2024 by DraftKings at Casino Queen, Hotel Management
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your recent stay with us and noticed the improvements we've made over the years. We take great pride in providing clean and comfortable rooms for our guests, and we're delighted that you found them to be much nicer. As for the food, we're thrilled to hear that our pizza exceeded your expectations! We'll be sure to pass along your compliments to our culinary team. We can't wait to welcome you back for another unforgettable experience!
by A verified traveler
Posted 6 May 2024
The hotel is in the boonies and a dead zone as far as restaurants, gas stations and shopping.
Comment from Hotel Management
7 May 2024 by Hotel Management, Hotel Management
Hello Holly, thank you for giving us a review. We are located really close to the Mississippi River which makes us a little farther from many businesses, but we are still within a five-minute drive from most major attractions and necessities. Thank you for choosing to stay with us and we look forward to your next visit.
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
7 May 2024 by Hotel Management, Hotel Management
Hello James! Thank you so much for the wonderful review. We thank you for choosing to stay with us and we look forward to seeing you again!
by A verified traveler
Posted 2 May 2024
Stayed for 2 nights Apr 20-22, 2024. Hotel room had nice view of river and Arc. Train was conveniently located. Shuttle service for the game was nice to have. Floors were dirty. Only 1 elevator was working, at peak times would take up to 10 mins.Was charged a deposit of $142USD. Been almost 2 weeks and still have not received my deposit back. Tried calling their number but doesnt seem to connect. $142USD seems pretty steep for a deposit and would like it back!
Comment from Hotel Management
8 May 2024 by DraftKings at Casino Queen, Hotel Management
We appreciate you taking the time to share your experience with us. It's fantastic to hear that you enjoyed the view of the river and Arc from your room, and that you found the train and shuttle service convenient for your stay. However, we're truly sorry to hear about the issues you encountered with cleanliness and elevator wait times. Rest assured, we take your feedback seriously and will address these concerns promptly to ensure a better experience for all our guests.Regarding the deposit, we apologize for any inconvenience you've experienced. We understand the importance of timely refunds. We find that most delays are pending from the individual's bank returing. Please reach out to our customer service team directly with your booking details, and we'll see if there is anything we can do on our end.Once again, we apologize for the inconvenience, and we appreciate your patience and understanding. We hope to have the opportunity to welcome you back in the future for a much-improved stay.
by A verified traveler
Posted 1 May 2024
Is to find off the hwy.
Comment from Hotel Management
3 May 2024 by Hotel Management, Hotel Management
Hello Pam, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.
