Ratings based on 987 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Our group had the best time.
Comment from Hotel Management
3 Jun 2024 by Ameristar, Hotel Management
We are so glad that your visit to Ameristar St. Charles met your expectations! Thank you for sharing your experience with us, please come back to visit us again soon.
by A verified traveler
Posted 31 May 2024
Everything was great !
Comment from Hotel Management
31 May 2024 by Ameristar, Hotel Management
Thank you for visiting us! We’d love to have you visit again.
by A verified traveler
Posted 30 May 2024
Wish pool was open longer on weekdays
Comment from Hotel Management
31 May 2024 by Ameristar, Hotel Management
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review. We hope to have you visit us again soon.
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
31 May 2024 by Ameristar, Hotel Management
Thank you for visiting us! We’d love to have you visit again.
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
28 May 2024 by Ameristar, Hotel Management
We are disappointed to read what appears to be a response to a less than exceptional experience. We encourage you to contact us directly with details about your visit so that we can address the situation.
by A verified traveler
Posted 23 May 2024
This was our second stay. We had a great experience the first time.
Not having an exhaust fan with a shower and tiny toilet closet is terrible.
Comment from Hotel Management
28 May 2024 by Ameristar, Hotel Management
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review. We hope to have you visit us again soon.
by A verified traveler from Carol Stream
Posted 22 May 2024
No hot water for the morning shower.
Comment from Hotel Management
22 May 2024 by Ameristar, Hotel Management
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review. We hope to have you visit us again soon.
by A verified traveler
Posted 19 May 2024
Clean, easy, and full of stuff to do.
Comment from Hotel Management
21 May 2024 by Ameristar, Hotel Management
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!
by A verified traveler
Posted 18 May 2024
Rude staff. Very RUDE. VERY UNPLEASANT AND EXTREMELY UNPLEASANT TO DEAL WITH.
Comment from Hotel Management
21 May 2024 by Ameristar, Hotel Management
We are disappointed to read what appears to be a response to a less than exceptional experience. We encourage you to contact us directly with details about your visit so that we can address the situation.
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
21 May 2024 by Ameristar, Hotel Management
Thank you for visiting us! We’d love to have you visit again.
