Ratings based on 963 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
I know its a casino but it was so depressing and loud. the rooms were nicely decorated but please let a woman do the design. one hook in the bathroom and hardly and space to put toiletries. The closet if that's what you call it was so dark. and no full length mirrors!!
by A verified traveler
Posted 27 May 2024
by A verified traveler
Posted 27 May 2024
by A verified traveler
Posted 26 May 2024
by A verified traveler
Posted 25 May 2024
Everyone was kind and helpful
by A verified traveler
Posted 24 May 2024
Loves the property was a good time, better or more restaurants open Monday and Tuesday would be good
by A verified traveler
Posted 24 May 2024
There was a problem at check in but the front desk was easily able to solve it. The rooms are lovely.
by A verified traveler
Posted 23 May 2024
Really beautiful hotel rooms. Nice pool. Could have more but it’s good for the area.
by A verified traveler
Posted 21 May 2024
The room was quaint as to the decor. I would like to have a refrigerator and microwave. We made a request for a service item and was dismissed.
Comment from Hotel Management
23 May 2024 by Guest Experience, Hotel Management
Dear Joseph,Thank you for sharing your feedback and expressing your concerns regarding your recent visit to MGM Springfield. We are saddened to hear that we did not meet your expectations on all aspects of your stay with us. While we are pleased to hear that you enjoyed your assigned guest room, we extend our sincere apologies for any disappointments you encountered with the amenities provided in your room. Please know that if you wish to have a refrigerator for personal use during your stay, one may be requested upon securing your reservation or through the front desk. Additionally, it is regrettable to learn about the unsatisfactory service you experienced regarding your request. We want to assure you that the service you received is not reflective of our commitment to hospitality and does not align with the high standards we strive to maintain. Your feedback is invaluable to us, and we will share it with the appropriate team to address the service issues involved. Thank you for bringing this to our attention, and we genuinely hope that this isolated incident will not deter you from giving us another opportunity to serve you in the future.
by A verified traveler
Posted 20 May 2024
Very close to the convention center with multiple options for dining!
