Ratings based on 996 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2024
Nice relatively clean and convenient hotel with comfortable bed and big TV - could have cleaner - dust in unit - a/c unit pulled away from wall - nice view of river - close to many restaurants and Gonzaga U. Staff were efficient and friendly.
Comment from Hotel Management
19 May 2024 by Angel, Hotel Management
Thank you for the feedback! I'll pass along your issues with cleanliness to our housekeeping staff. I'm glad to hear everything else was fantastic! We look forward to seeing you again.
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
18 May 2024 by Angel, Hotel Management
Thank you so much for the review! Hopefully we'll see you again.
by A verified traveler
Posted 16 May 2024
Beautiful and convenient location for me. Staff is outstanding, friendly and knowledgeable. Hotel is great.
Comment from Hotel Management
18 May 2024 by General Manager, Hotel Management
Dear Elaine,Thank you for your kind words! We're delighted you enjoyed our beautiful and convenient location along with the hospitality of our team. We look forward to welcoming you back to DoubleTree by Hilton Hotel Spokane City Center for another five-star stay.Sincerely,Dean FeldmeierGeneral Manager
by A verified traveler
Posted 12 May 2024
Parking is an additional $25/day
Comment from Hotel Management
14 May 2024 by General Manager, Hotel Management
Dear Gregory,Thank you for staying with us and taking a moment to let us know about your experience. While it sounds like you enjoyed your visit overall, we apologize for any concerns or misunderstandings regarding our parking fees. Our team works hard to ensure each guest is aware of these charges before check-in, and we are sorry if this was not the case for you. It was an honor having you as our valued guest, and we hope to see you again soon!Sincerely,Dean FeldmeierGeneral Manager
by A verified traveler
Posted 7 May 2024
There was no coffee in the room and no one said anything about parking fee, that should be included in rate.
Comment from Hotel Management
7 May 2024 by Angel, Hotel Management
Thank you for your feedback. I apologize your stay wasn't perfect. We can deliver amenities any time if the room is out. Our parking is advertised as 25 per night; however, we do have parking included rates that wrap this into the price of the room for you! We hope to see you again.
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
4 May 2024 by Angel, Hotel Management
We're happy to hear your stay was fantastic! We look forward to seeing you again!
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
10 May 2024 by Angel, Hotel Management
We're sorry to hear you did not enjoy your stay. We strive to provide the best service possible. We would love to hear what we could have done better. Thank you for your review.
by A verified traveler
Posted 24 Mar 2024
Room furnishings were rather dated -shabby but bed was comfortable and the room was quiet. I notified the front desk about the loud fan motor on heating/ac unit/sounds like a bearing going out; and low battery light on thermostat. Staff was excellent, good customer service skills. I was attending a conference at the Convention Center and I could easily walk back and forth to my room during the daytime conference.
Comment from Hotel Management
24 Mar 2024 by Angel, Hotel Management
Thank you so much for the feedback! We will pass along your feedback to our property manager and take it into consideration for future updates. We strive to provide excellent customer service and I'm glad to hear we succeeded.
by A verified traveler
Posted 17 Mar 2024
Comment from Hotel Management
12 Apr 2024 by Nicky, Hotel Management
Thanks for the feedback. We hope to welcome you back soon!
by A verified traveler
Posted 17 Mar 2024
Rooms was dirty, carpet was torn in places along with clogged sinks and stained/ dirty couch. Not a pleasant experience. Service was good.
Comment from Hotel Management
21 Mar 2024 by General Manager, Hotel Management
Dear Syed,We appreciate you sharing your thoughts regarding your recent stay at our property. We're happy you appreciated the excellent hospitality our team provided, however, we're sorry to hear we fell short of meeting your expectations and that you were disappointed with your room. Please accept our apologies if your room had not been cleaned and maintained to our usual high standards; while this is certainly not a normal occurrence, we will address the issues you raised internally and work with our team to ensure improvements are made. We do encourage our guests to notify our front desk team of any aspects of your stay that are not up to standard, so we can find a solution and ensure you have a comfortable stay. Your feedback is invaluable and allows us to review guest satisfaction and areas where we could be doing better. Thank you for your comments, and we hope to have the opportunity to impress you on another occasion.Sincerely,Dean FeldmeierGeneral Manager
