Ratings based on 977 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
The property itself is great, nice lobby, good breakfast options, good sized rooms etc.
by A verified traveler
Posted 21 May 2024
Room smells, Walls are thin. You can hear room doors in the hall slamming. Front desk was mildly polite. Hotel manager was bothered I went to her line instead of her employee. I would recommend using the stairs and not the elevator
Comment from Hotel Management
21 May 2024 by Crysta, Hotel Management
Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Your comments regarding the room odor, noise levels, and your interactions with our staff are concerning, and we appreciate you bringing them to our attention.We are committed to providing a comfortable and pleasant experience for all our guests. Your feedback will help us address these issues with our team to ensure improvements are made. We hope you will consider staying with us again in the future so we can provide you with a better experience.
by A verified traveler
Posted 10 May 2024
We really enjoyed our stay! The staff was delightful! Overall a great location with food right next door!
Comment from Hotel Management
10 May 2024 by Crysta, Hotel Management
Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you really enjoyed your stay and that our staff was delightful. Providing exceptional service is our top priority, and we are thrilled that our team made your experience memorable.We are also pleased to hear that you found our location convenient, with food options right next door. We strive to provide a comfortable and convenient experience for all our guests, and we are glad to hear that we met your expectations in this regard.Thank you once again for your kind words, and we look forward to welcoming you back for another enjoyable stay in the future.
by A verified traveler from Gig Harbor
Posted 6 May 2024
Great place for a quick stay. Convenient location and comfortable beds.
Comment from Hotel Management
8 May 2024 by Crysta, Hotel Management
Thank you for your feedback! We're glad to hear that you found our hotel to be a great place for a quick stay. Our convenient location and comfortable beds are just some of the things we take pride in. We hope to welcome you back again soon!
by A verified traveler
Posted 20 Apr 2024
the elevator while riding is sketchy
Comment from Hotel Management
24 Apr 2024 by Crysta, Hotel Management
Thank you for taking the time to leave us a review. We are sorry to hear that you found the elevator experience sketchy during your stay. We take the safety and comfort of our guests very seriously, and we have already addressed this issue to ensure that all our facilities are in top-notch condition.If you have any specific feedback or suggestions on how we can improve the elevator experience, please feel free to reach out to us directly. We want to make sure that all our guests have a pleasant and worry-free stay with us.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a better experience in the future.
by A verified traveler
Posted 16 Apr 2024
The hotel provides a voucher for the Denny's located in the parking lot for breakfast. There is a coffee machine in the lobby where you can get a vanilla latte and other choices. There is no hot tub.
Comment from Hotel Management
17 Apr 2024 by Crysta, Hotel Management
Thank you for sharing your experience! We're glad you appreciated the breakfast voucher for Denny's and the coffee options in the lobby. We understand the importance of these amenities for a comfortable stay. While we don't have a hot tub, we strive to offer other amenities that enhance your visit. We hope to have the opportunity to welcome you back in the future!
by A verified traveler from Laveen
Posted 15 Apr 2024
Staff is friendly and nice! Love the continental breakfast. Front desk is efficient and amicable!
Comment from Hotel Management
17 Apr 2024 by Crysta, Hotel Management
Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us, especially the continental breakfast. Our team works hard to provide a welcoming and efficient experience, and we're thrilled to hear that reflected in your feedback. We hope to welcome you back again soon!
by A verified traveler
Posted 13 Apr 2024
Online check in with key pick up from kiosk was very helpful and time saving. Room was spacious and clean. Neighboring tenants were noisy and for some reason were up all night with a child running around and being loud in the corridor, but that is not the hotel’s fault. Some people just have no manners.
I wish the breakfast coupons were available a night before instead of 7 am in the morning. We had to leave before 7 am and we could have redeemed the promised coupon at the 24 hours Denny’s across the parking lot but those coupons don’t become available before 7 am. So even though the hotel gave us some muffins and yogurt etc, the Denny’s option would have been much better if the coupon is given earlier.
Comment from Hotel Management
14 Apr 2024 by Crysta, Hotel Management
Thank you for taking the time to share your feedback! We're glad to hear that you found our online check-in process helpful and that you enjoyed your spacious and clean room. We apologize for the noise disturbances caused by other guests; unfortunately, this is sometimes beyond our control. If brought up to the front desk we try our best to control the noise during our quiet hours between 10pm and 7amRegarding the breakfast coupons, we appreciate your suggestion for earlier availability. We'll certainly look into this to see if there's a way to make them accessible before 7 am. We hope that despite this inconvenience, you were able to enjoy the complimentary muffins and yogurt we provided.We value your feedback and hope to welcome you back for a more seamless experience in the future!
by A verified traveler
Posted 7 Apr 2024
Not clining room
Comment from Hotel Management
14 Apr 2024 by Crysta, Hotel Management
We're sorry to hear about your experience with the cleanliness of your room. Providing a clean and comfortable environment for our guests is a top priority, and we apologize for falling short of this standard during your stay. Your feedback is important to us, and we will address this issue with our housekeeping team to ensure it does not happen again in the future. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
24 Apr 2024 by Crysta, Hotel Management
Thank you for taking the time to rate your stay. We strive to provide the best experience possible and would love to hear more about your stay to better understand how we can improve. Please feel free to reach out to us with any feedback or suggestions you may have. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
