Ratings based on 988 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Great for family
Comment from Hotel Management
5 Jun 2024 by Hotel Management, Hotel Management
Thank you for your kind review, India! We're delighted that you enjoyed your stay and found our resort ideal for a family vacation. Your satisfaction is our top priority, and we look forward to seeing you again at the Holiday Inn Resort South Padre Island. See you soon!
by A verified traveler
Posted 4 Jun 2024
This is an outdated property. The pools have chipped tiles, the paint is fading, and the rooms are dated for what you would expect for a “resort” of this price on the water. Holiday Inn should seriously consider investing in renovations. The staff were all pleasant and helpful though. The failures of this facility come from Corporate or the Franchise owner.
Comment from Hotel Management
5 Jun 2024 by Hotel Management, Hotel Management
Dear Bradley,We're delighted you chose Holiday Inn Resort South Padre for your stay! Thank you for your thoughtful feedback regarding our amenities. Be assured that we will inform the relevant departments to ensure continuous improvement. We hope to have the pleasure of hosting you again soon!
by A verified traveler
Posted 3 Jun 2024
beach swimming pool and boardwalk proximity to beach
Comment from Hotel Management
5 Jun 2024 by Hotel Management, Hotel Management
Thank you for choosing Holiday Inn Resort South Padre and for your valuable feedback, Lorenzo. Looking forward for your next visit with us!
by A verified traveler
Posted 2 Jun 2024
Was a nice place to stay given how close it was to the beach. Went looking for food and found the beach. The hotel itself seems kind of dated.
Comment from Hotel Management
5 Jun 2024 by Hotel Management, Hotel Management
Thank you for your wonderful review, Drew! We're thrilled to hear that you enjoy your stay at Holiday Inn Resort South Padre Island. Your kind words mean a lot to us, and we look forward to welcoming you back soon!
by A verified traveler
Posted 1 Jun 2024
We enjoyed our stay at the Holiday Inn South Padre Island Resort so much and that was in great part due to the staff. I can’t say enough about the young lady at the front who was very helpful the whole stay or about the servers during breakfast. Everyone was very accommodating and it was bonus to the fantastic family pools and fabulous hotel side beach. Would definitely stay here again!
Comment from Hotel Management
5 Jun 2024 by Hotel Management, Hotel Management
Hello Nathali, We’re delighted to hear that you had a positive experience with our accommodating staff at Holiday Inn Resort South Padre Island. Thank you for the wonderful review! We can’t wait to have you visit us again soon.
by A verified traveler
Posted 30 May 2024
The elevators did not work properly. The elevators were missing buttons. The overall cleanliness of the hotel was dirty. Room did not get cleaned until we called to have it cleaned towels for the pool were not accessible we had to go to front desk each time.
Comment from Hotel Management
5 Jun 2024 by Hotel Management, Hotel Management
Dear Nabil,Thank you for staying with us at Holiday Inn Resort South Padre Island. We apologize for the inconvenience you faced and appreciate your understanding. Rest assured, we are taking immediate steps with our housekeeping and maintenance departments to ensure this does not happen again. We hope to host you again and provide a seamless experience next time.
by A verified traveler
Posted 30 May 2024
This resort has good dining options. Property has multiple pools and beach access. The hotel building is dated and elevators were not working properly.
They charge an extra resort fee, I expected it would include pool towel service and beach chairs but that was not the case. You have to bring your own towel and pay extra for each beach chair.
Comment from Hotel Management
5 Jun 2024 by Hotel Management, Hotel Management
Dear Vanita,Thank you for choosing Holiday Inn Resort South Padre Island as your getaway destination. We sincerely apologize for any inconvenience you experienced during your stay. We have already notified our maintenance department to address the issues you mentioned. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.
by A verified traveler
Posted 29 May 2024
Inside of the resort was good but outside it was so dirty and need updates all the areas ouside
Comment from Hotel Management
5 Jun 2024 by Hotel Management, Hotel Management
Dear Gabrielle,Thank you for choosing Holiday Inn Resort South Padre Island as your getaway destination. We sincerely apologize for the inconveniences you encountered during your stay. Your feedback is invaluable to us, and we are committed to improving our services. We hope to have the opportunity to welcome you back for a flawless experience in the future.
by A verified traveler
Posted 29 May 2024
It was great for a family vacation.
Comment from Hotel Management
29 May 2024 by Hotel Management, Hotel Management
Hello Bertha,Thank you for your glowing review! We're so happy that you had a great experience at Holiday Inn Resort South Padre Island. It’s always our goal to ensure our guests have a comfortable and enjoyable stay. We appreciate you choosing us for your getaway and eagerly anticipate your next visit!
by A verified traveler
Posted 27 May 2024
Elevators didn’t work properly, a/c wasn’t working at the building hall
Comment from Hotel Management
5 Jun 2024 by Hotel Management, Hotel Management
Thank you for staying at Holiday Inn Resort South Padre Island, Jaime. We apologize for the inconveniences you experienced. We have escalated your concerns to our maintenance department to ensure these matters are resolved. Your satisfaction is our priority, and we hope to better serve you in the future.
