Ratings based on 69 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
30 May 2024 by Sway, Manager, Hotel Management
Thanks for the review, Zihao! Would have loved more info as to why you left us 3 stars instead of 5. Wish you would have also reached out to us during your stay if you were having problems with something. I would have loved to address any of your concerns.
by A verified traveler
Posted 22 May 2024
Property is very nice. Cabin is beautiful and cozy.
Comment from Hotel Management
22 May 2024 by Sway, Manager, Hotel Management
So happy to hear, Michele!! Cheers! See you next time :)
by A verified traveler
Posted 26 Apr 2024
Great stay, they sent a welcome note, and a reminder the day before we left with instructions.
Tv in back bedroom wouldnt turn on.
Comment from Hotel Management
26 Apr 2024 by Sway, Manager, Hotel Management
Thanks for the 5 stars, Anne!! Thanks for letting me know about the TV. My handyman has been sent out to fix that! Happy to host you again soon!
by A verified traveler
Posted 21 Apr 2024
Property was good. Everything clean and in good condition.
Comment from Hotel Management
22 Apr 2024 by Sway, Manager, Hotel Management
Glad you enjoyed everything, Roberto! Appreciate it!!
by A verified traveler
Posted 20 Apr 2024
I loved the quaintness of the outside of this property, combined with the modern, completely updated interior. Nothing was lacking - it was super comfortable, clean, and thoughtfully appointed. Bonus - the drawer with zip-lock bags!!!! attention to detail here is obvious and we loved it. We'll be back!
Comment from Hotel Management
20 Apr 2024 by Sway, Manager, Hotel Management
Thanks for the 5 stars, Mark!!
by A verified traveler
Posted 9 Apr 2024
The bed was not very comfortable. Even on the lowest setting everything in the mini fridge froze completely hard. It was nice to have plates, knives, silverware and a stove. The description of the little cabin wasn’t clear so I brought a lot of things I didn’t need.
Comment from Hotel Management
10 Apr 2024 by Sway, Manager, Hotel Management
Hi Robin! I'm sorry to hear you had trouble with the fridge. I wish you would have reached out during your stay so my handyman could have gone and helped. Thank you nonetheless for the feedback. This will be address immediately.
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
8 Apr 2024 by Sway, Manager, Hotel Management
Thanks for the 5 stars, Mukund!
by A verified traveler
Posted 5 Apr 2024
I love how it’s close to everything from Tube tahoe and other surrounding stores even a community hospital. It wasn’t what I saw from the photos but a great place to stay for 2 adults and 2 kids. We had the ease of checking in early (with additional fee of course) but it kept us warm and cozy during an expected snow rain. Thank you Emerald Bay Village! Will definitely come back again!
Comment from Hotel Management
5 Apr 2024 by Sway, Manager, Hotel Management
Thanks for the 5 stars, Rhodessa!
by A verified traveler from Bowling Green
Posted 1 Apr 2024
It was ok. Nothing special. They gave us 2 bath towels for a 5 day stay - I did message the number provided and got 2 more. There is no one onsite if there’s an issue. With all the options in town I’ll stay somewhere else next time
Comment from Hotel Management
1 Apr 2024 by Sway, Manager, Hotel Management
Thanks for the feedback, Jennifer! There are always extra towels for our guests in the linen closet on the property. Next time give us a heads up with hoe many towels you'd like to start your trip with and we'll leave extra for you for when you check in. Hope to host you again soon!
by A verified traveler
Posted 29 Mar 2024
Great for family
Comment from Hotel Management
29 Mar 2024 by Sway, Manager, Hotel Management
Thank you, Sui!!
