Ratings based on 981 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
Mattresses discarded in the parking lot. Stains in the bath tub. Rugs by the bed not vaccuumed. Couldn't find my reservation.
Comment from Hotel Management
4 May 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Paul, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ South Deerfield – Amherst. We sincerely apologize that our cleanliness did not meet your expectations. We understand how crucial a clean and welcoming environment is for our guests, and we regret any discomfort or inconvenience you experienced. Please rest assured that we take comments like yours very seriously and are already implementing measures to ensure our standards of cleanliness are not only met but exceeded.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 29 Apr 2024
Our room did not have a blow dryer and th staff didn't care.
Comment from Hotel Management
30 Apr 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear David,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ SOUTH DEERFIELD - AMHERST. Red Roof sincerely appreciates your comments, you indicated that you were unsatisfied with the room not having a blow dryer. We ultimately aim for all our guests to have a positive and comfortable stay, so it's disheartened to hear this was not the full impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 25 Apr 2024
I was in a handicapped room so the shower and bathroom were kinda weird
Comment from Hotel Management
25 Apr 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Stephania,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ SOUTH DEERFIELD - AMHERST. We are sorry that due to being given a handicap room the setting was a bit weird for you. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist
by A verified traveler
Posted 20 Apr 2024
Ice machine did not work, pool out of service and the door to our room was broken.
Comment from Hotel Management
21 Apr 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Shante,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ SOUTH DEERFIELD - AMHERST. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the issue faced with the ice machine, pool being out of service and the broken door. We apologize for this issue. Management has been made aware of your feedback in an effort to address you concerns. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback. Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A verified traveler
Posted 20 Apr 2024
Sketchy area around the hotel - pool was closed for maintenance- hallways reeked of pot - bathtub was rusted - towels were threadbare
Comment from Hotel Management
21 Apr 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Veronica,We are sorry to hear your recent experience at the RED ROOF PLUS+ SOUTH DEERFIELD - AMHERST did not meet your expectations. We are utterly disappointed to read that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I have brought this to the property’s management attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A verified traveler from South Deerfield
Posted 15 Apr 2024
Comment from Hotel Management
21 Apr 2024 by Dannielle Rediresponse Specialist, Hotel Management
Hello Thomas, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ SOUTH DEERFIELD - AMHERST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A verified traveler
Posted 13 Apr 2024
I’ve stayed here a few times before years ago. Wow what an absolute dump it has become. The key card would not work in the outer door which meant we had to keep trying and trying and it was poorly lit. Then the we got to the room after 5 minutes of trying only to find the room door would not open right away as some people walked through the halls, which were filthy, watching us try, smoking. We had two young teens with me and it was really nerve wracking to have people see you can’t get into the building or your room. Then, guess what…the toilet did not work so with four people in the room that was not fun. The front of the office outside had garbage strewn everywhere by the can. The inside where you check in had food on the carpet and an overflowing bin. I felt bad for the person behind the desk who was alone but they gave awful directions to the room so I had to drive back and ask again where the room actually was- only to have all the aforementioned trouble getting in. I’m sad to see it so unsafe and decrepit. It used to be bare bones, but
clean and never felt unsafe, and a good price. Either shut it down or clean it up. I will never stay here again.
Comment from Hotel Management
14 Apr 2024 by OnielRediresponse Specialist, Hotel Management
Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ South Deerfield – Amherst. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. You indicated that you were unsatisfied with our hotel's upkeep, cleanliness and safety. Know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRedRoof ManagementRediresponse Specialist
by A verified traveler
Posted 13 Apr 2024
I never got there, never had the chance to cancel my res.
Comment from Hotel Management
15 Apr 2024 by Xao RediResponse Specialist, Hotel Management
Thank you for sharing your feedback with us, Daniel. The team at the Red Roof Inn PLUS+ South Deerfield – Amherst appreciated your 3/5 rating. However, you stated that you were unable to arrive or cancel your reservation, which saddened us. Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler from Burlington
Posted 8 Apr 2024
There was no place to hang clothes in the bathroom. Toiletries they provide is minimal.
Comment from Hotel Management
10 Apr 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Chanaka,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ SOUTH DEERFIELD - AMHERST. At red Roof, we are disheartened to read that you were unsatisfied with the minimal toiletries provided and having no hanging space in the bathroom. These will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
9 Apr 2024 by Xao RediResponse Specialist, Hotel Management
Hello Alejandra,Your review of the Red Roof Inn PLUS+ South Deerfield – Amherst was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist
