Ratings based on 202 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
Ideal spot for honey moon or celebrating special occasion with significant other. My wife and I came for our 10 year anniversary and scheduled a photo shoot on the premises. The rooms were surreal. I would highly recommend opting for the room with pool. Stunning views and more spacious room. All in all an Amazing experience from start to finish, highly recommend!
by A verified traveler
Posted 1 Apr 2024
World class views from hotel room!
by A verified traveler
Posted 29 Jan 2024
Great hotel, staff and beautiful location. Lots of additional activities to do included at the hotel!
by A verified traveler
Posted 28 Jan 2024 on Hotels
by A verified traveler
Posted 16 Nov 2023
Prestige property that's managed by amazing people at every level.
by A verified traveler
Posted 26 Aug 2023 on Travelocity
Comment from Hotel Management
27 Aug 2023 by Elizabeth, Hotel Management
Thank you for your review.We look forward to welcoming you once more to our resort.
by A verified traveler from Hoover
Posted 27 Jun 2023
Comment from Hotel Management
28 Jun 2023 by Elizabeth, Hotel Management
Thank you for your fabulous review. We do hope to welcome you to our resort once more.
by A verified traveler
Posted 26 May 2023
We didn’t leave the room during our stay. Why would we? With a room with a pool, a view to match anywhere on the planet and 24 hour butler service, we just took it all in! It’s excessively rare when a hotel taps into one’s imagination. Jade Mountain is the closest thing to paradise we ever experienced. A !
Comment from Hotel Management
28 Jun 2023 by Elizabeth, Hotel Management
Thank you for you fabulous review. We do hope to welcome you back at some future date.
by A verified traveler
Posted 30 Aug 2022
Absolutely stunning and amazing service.
Comment from Hotel Management
30 Aug 2022 by Elizabeth, Hotel Management
We are pleased that you enjoyed our resort and look forward to welcoming you at some future date.
by A verified traveler
Posted 30 Jun 2022
What was unique: This place has the most beautiful views. By far the best on the island. You also get a Major domo which is a Butler to act as your fairy godmother and plan everything for you. I did not even need to think.
What I liked: Their level of professionalism was over the top and they were superb in waiting on us. It was the best treatment ever and I didn't have to lift a finger, work up a sweat, they just did everything and were great all around. The food was moderately priced and had great quality and variety. Just outstanding all around and the experience was like no other. I came in hungry and they already had food there and just like they were mind readers. This place with the views, the service, the food was excellent.
Dislikes: I did not like the mosquitos. I got bit twice. The rooms have 3 walls, so where the fourth wall would be opened up to the elements. It is beautiful yes, but I would've preferred an option of having blinds because at night when we turned on the lights, moths plagued the place. The mosquitos loved the bathroom, and sometimes it got really hot even with all the fans present. The sun flooded into the room at 5:30 am and the birds sounded like something from the Jurassic period. Again, an option for shades and protection from the outside elements would've been a better option.
Overall, a place worth visiting and just a great experience. You are one with nature and everything on the resort was beautiful and something from a dream.
Comment from Hotel Management
3 Jul 2022 by Elizabeth, Hotel Management
Thank you for your great review. We do hope to welcome you to our resort once more at some future date.
