Ratings based on 981 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
We would like to thank the staffs of the resort for a wonderful hospitality especially staff anushka for a tremendous service.. We hope to visit again❤️ thank you for making our stay overly memorable ❤️
Love frm zakjnr🫶🏼
Comment from Hotel Management
28 May 2024 by Sera, Hotel Management
Dear Wali,Bula Vinaka and Greetings from Double Resort by Hilton Fiji, Sonaisali Island.Thank you for your positive feedback after your stay with us. Your kind compliment towards our team members is acknowledged and sincerely appreciated.We hope to see you all again sometimes soon for more fun times and lasting memories.Vinaka and Regards,Shanaka PereraHotel Manager
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
28 May 2024 by Sera, Hotel Management
Dear Sandra,Bula Vinaka and Greetings from DoubleTree Resort.We acknowledge your feedback after your recent stay. Thank you for taking the time to send us your review. From your score we note that we could have done better. Any specific feedback on where we could improve in order to score a positive rating in your overall experience, would be greatly appreciated.We do hope to see you again in our resort for a more enjoyable stay.Vinaka and regards,Shanaka PereraHotel Manager
by A verified traveler
Posted 25 May 2024
Good
Comment from Hotel Management
28 May 2024 by Sera, Hotel Management
Dear Ezra,Bula Vinaka and Greetings from DoubleTree Resort by Hilton Fiji, Sonaisali Island.We acknowledge your feedback after your recent stay.Thank you for taking the time to send us your review.Great to hear that you had a wonderful time here with us.Hope to see you again sometimes soon in the near future for more wonderful experiences. Vinaka and Regards,Shanaka PereraHotel Manager
by A verified traveler
Posted 23 May 2024
very relaxing and quiet place
Comment from Hotel Management
28 May 2024 by Sera, Hotel Management
Dear Rose,Bula Vinaka and Greetings from DoubleTree Resort by Hilton Fiji, Sonaisali IslandThank you for your positive review following your recent holiday with us. Wonderful to know that you enjoyed your stay in our resort.We hope to see you all again for more great times and lasting memories.Vinaka & Island Regards,Shanaka PereraHotel Manager
by A verified traveler
Posted 22 May 2024
Enjoyed staying here. It’s a slightly smaller resort than the first one we stayed at, which gave it a more intimate feeling. No land connection, so you have you be ferried in and out, but the system operates 24/7 and works well. We hired a car to both have the freedom to come and go, and to save money on transport for off resort activities. You can easily drive in Fiji if you’re from a country that drives on the left. Only negative really is that you can’t swim in the ocean here, you are limited to the pool. But all in all a very satisfactory property
Comment from Hotel Management
28 May 2024 by Sera, Hotel Management
Dear Claire,Bula Vinaka and Greetings from DoubleTree Resort by Hilton Fiji, Sonaisali IslandThank you for your positive review following your recent holiday with us. Wonderful to know that you enjoyed your stay in our resort.We hope to see you all again for more great times and lasting memories.Vinaka & Island Regards,Shanaka PereraHotel Manager
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
19 May 2024 by Sera, Hotel Management
Dear Melissa,Bula Vinaka and Greetings from DoubleTree Resort.Thank you for your positive rating after your recent holidays in our beautiful resort.Hope to see you all again for more lasting memories.Vinaka and Island Regards,Resort Management.
by A verified traveler
Posted 13 May 2024
Lovely and quiet. Beautiful place. Lovely staff. Delicious food.
Comment from Hotel Management
19 May 2024 by Sera, Hotel Management
Dear Vincent,Bula Vinaka and Greetings from DoubleTree Resort.Thank you for your positive feedback after your recent stay here. We appreciate your kind compliments towards our team members.Hope to see you all again for more lasting memories.Vinaka and Island Regards,Resort Management.
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
19 May 2024 by Sera, Hotel Management
Dear Vyas,Bula Vinaka and Greetings from DoubleTree Resort.Thank you for your positive rating after your recent stay with us. Hope to see you all again for more lasting and memorable experiences.Vinaka and Island Regards,Resort Management.
by A verified traveler
Posted 9 May 2024
Overall amazing service. Staff were so friendly and food was amazing. The room was spacious , clean and very comfortable.
Comment from Hotel Management
19 May 2024 by Sera, Hotel Management
Dear Rajesh,Bula Vinaka and Greetings from DoubleTree Resort.Thank you for your positive feedback after your recent stay here. We appreciate your kind compliments towards our team members.Hope to see you all again for more lasting memories.Vinaka and Island Regards,Resort Management.
by A verified traveler
Posted 5 May 2024
I am writing to express my deep disappointment and dissatisfaction with the service I have experienced over the past three days at the hotel on my first wedding anniversary.
I encountered a series of issues that began with the discovery of a dead lizard on the bathroom floor, which remained unattended for over an hour. Subsequently, my requests for housekeeping services were not addressed for two hours or more. Additionally, calls made to room service and housekeeping went unanswered. The emergency button on the telephone was of no help!! So don’t rely on Hilton!!
Also, the situation escalated further when someone entered my room without my consent and without a room service tag displayed outside my door. This invasion of privacy is unacceptable and deeply concerning.
I must also highlight the false promises made by the staff, which have only added to my frustration and inconvenience. These incidents have marred my stay and have left me extremely dissatisfied with the level of service provided. I urge you to investigate these matters promptly and take immediate corrective action to ensure such issues are not repeated.
Comment from Hotel Management
20 May 2024 by Sera, Hotel Management
Dear Jay,Bula Vinaka and Greetings from DoubleTree Resort.We acknowledge your feedback after your recent stay.Thank you for taking the time to send us your review. Please accept our apologies for the inconveniences you experienced as we sincerely regret our lack of attention to details. Your specific feedback has been passed on to our Executive Housekeeper and the Food and Beverage department head for both coaching and training purposes with their respective team members, for improvement moving forward. Housekeeping services is very important, and it is disappointing to learn that your requests were not attended to, in a timely manner. We have also investigated the alleged invasion of privacy as per your report and we can confirm that our room attendant was conducting routine checks and there was no 'do not disturb' sign on the door. It was work as usual and nothing malicious or untoward in this scheduled round. We have a team of hardworking people back here and they endeavor daily to ensure that all our valued guests have an enjoyable and a comfortable stay. They would never intentionally set out to place any guest at a disadvantage. We do hope that you will one day visit our resort again for a better experience.Until then, we wish you well.Vinaka and Island Regards,Resort Management.
