Ratings based on 677 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Staff was excellent, it was very busy when we checked in, she was alone and held it down, Alisha was wonderful
by A verified traveler
Posted 30 May 2024
Very nice place. Very quiet
Comment from Hotel Management
1 Jun 2024 by Guest Relations Management, Hotel Management
Hi Antiwan,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
by A verified traveler
Posted 29 May 2024
Very good
Comment from Hotel Management
30 May 2024 by Hotel Management, Hotel Management
Dear Valued Guest,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel. Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service. We value your patronage and look forward to welcoming you back in the near future. Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
by A verified traveler
Posted 27 May 2024
The property was unclean and run down. The carpet hadn’t been vacuumed. The base moldings and kitchen cabinet area were broken or scraped up.You had to fight with management to get towels. Air conditioning wasn’t working in the gym. The property smelled. Toiletries were empty or very low.
Comment from Hotel Management
29 May 2024 by Guest Relations Management, Hotel Management
Hi Nicky,Thank you for sharing your feedback about your recent stay with us.We regret the cleanliness and maintenance issues you encountered during your stay. It is disappointing to hear that the property was not up to our usual standards. We take these concerns seriously and will address them with our housekeeping and maintenance teams to ensure that improvements are made.As for the challenges you faced in obtaining towels and for the issues with the air conditioning in the gym, we understand the importance of providing prompt and efficient service to our guests.Regarding the toiletries, we will make sure to improve our inventory management to ensure that all necessary items are adequately stocked for our guests.Thank you for bringing these concerns to our attention. We appreciate your feedback and will use it to make necessary improvements. We hope that you will consider giving us another chance to provide you with a better experience in the future.
by A verified traveler
Posted 25 May 2024
All was good p
Comment from Hotel Management
27 May 2024 by Guest Relations Specialist, Hotel Management
Hi Dora,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
by A verified traveler from Brampton
Posted 19 May 2024
Front desk staff never looked like well trained. Very brash and unwilling to clients. Not pleasant and not knowing how the smile.
Rooms were very unfresh and so was the lobby with stale air.
I felt always like when wouldy stay be over and when can I leave the property
.this to me is very negative experience.
Comment from Hotel Management
21 May 2024 by Guest Relations Specialist, Hotel Management
Hi Munjal,We appreciate your feedback and are sorry to hear that your experience did not meet your expectations. Our front desk staff undergoes continuous training to ensure they provide the best service, and we will review your comments to enhance our guest interactions. Cleanliness and a pleasant atmosphere are top priorities for us, and we are committed to maintaining high standards in our rooms and lobby. Your comments will be shared with the team to make necessary improvements and ensure a more positive experience for future guests.
by A verified traveler
Posted 19 May 2024
Really nice property and setting!
Comment from Hotel Management
20 May 2024 by Guest Relations Specialist, Hotel Management
Hi Kiana,We're thrilled to hear that you enjoyed your stay and appreciated our property's charm and surroundings. Our team works diligently to create a welcoming and comfortable environment for all our guests to enjoy. Your positive feedback reaffirms our commitment to providing exceptional service and memorable experiences. We hope to have the pleasure of welcoming you back in the future for another delightful stay.
by A verified traveler
Posted 15 May 2024
I liked that it is cloe to shopping, restaurants ect.
Comment from Hotel Management
16 May 2024 by Hotel Management, Hotel Management
Hello Dawn,Thank you for sharing your review with us. We are delighted to hear that you had a pleasant and satisfactory experience during your stay at our hotel. We are pleased that you found our location convenient. We strive to choose locations that offer easy access to nearby attractions, amenities, and transportation options, so it's great to hear that it worked well for you. We value your feedback and always strive to improve our services to meet and exceed your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future.
by A verified traveler
Posted 13 May 2024
It’s a good hotel value VS price
Comment from Hotel Management
14 May 2024 by Guest Relations Specialist, Hotel Management
Hi Ahmed,We appreciate your positive feedback regarding the value offered by our hotel in relation to its price point. Our team works diligently to ensure that guests receive exceptional service and amenities that exceed their expectations. We strive to maintain competitive pricing while providing a comfortable and enjoyable stay for all our guests. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 9 May 2024
The gym and laundry room could be better. The hotel is in the process of renovating. So they could be better after renovation.
Comment from Hotel Management
9 May 2024 by Hotel Management, Hotel Management
Hello Chu,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your understanding and patience during our current renovations. We understand that the inconveniences caused by the renovations may have impacted your overall experience. We want to assure you that our ongoing renovations are aimed at enhancing our facilities and providing an improved experience for our guests. We appreciate your understanding and hope that you will consider staying with us again in the future to experience the improvements firsthand. If you have any further feedback or suggestions, please do not hesitate to share them with us. Thank you for choosing our hotel, and we look forward to the opportunity to provide you with an enhanced stay in the future.
