Ratings based on 788 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
It was good experience.
I don't agree with additional guest charge even though we were four people when we booked in first place.
by A verified traveler
Posted 18 May 2024
Our bathroom had a horrible smell of mold. Obviously the shower curtains needed to be changed.
by A verified traveler from Carmel
Posted 15 May 2024
This is my third time staying there since my daughter goes to college nearby. I appreciate the staff. They’re friendly and efficient.
by A verified traveler
Posted 7 May 2024
Nice staff
by A verified traveler
Posted 30 Apr 2024
by A verified traveler
Posted 30 Apr 2024
The property was clean and safe
by A verified traveler
Posted 29 Apr 2024
Shower poured water all over the floor and you can tell this has been a problem as the vanity base was wood and there is significant water damage to it. The pillow cases and sheets smelled like straight bleach.
by A verified traveler
Posted 25 Apr 2024
Room was dirty
by A verified traveler
Posted 20 Apr 2024
by A verified traveler
Posted 15 Apr 2024
We only stayed one night at the hotel and were there for about 12 hours! Parking and check in were quick and easy. The hotel was clean, but felt a bit dated. Beds were comfortable. Fitness room was small, but did the job. Breakfast was fine for our needs. No complaints overall!
Comment from Hotel Management
15 Apr 2024 by RP, Hotel Management
Dear Guest,Dear ,Thank you for taking the time to tell us about your experience at Holiday Inn Express SMITHFIELD - PROVIDENCE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Raj Patel General Manager
