Ratings based on 1,094 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Brooklyn
Posted 3 Jun 2024
The property was undergoing a renovation. Dust from construction made it difficult to breathe so we checked out early. No pool access!
by A verified traveler
Posted 2 Jun 2024
The property is still under construction. Staff was not properly trained. At check in we were given a room that was not yet set up. It was storage. We took a picture of it. It was bad. The front desk didn’t even know the room was not meant for guests. Then they charged my credit card in full even though they said it was for incidentals. We told them we wanted to change our card at check out and they told us we’d be able to but we were not. Now I have to pay interest on the stay. They charged a resort fee even though there were no amenities available yet for use. The resort is beautiful but just not ready for guests.
by A verified traveler
Posted 2 Jun 2024
by A verified traveler
Posted 1 Jun 2024
by A verified traveler
Posted 1 Jun 2024
Love the view
by A verified traveler
Posted 30 May 2024
We got a good deal since they are doing construction. Roccia at the front desk was great.
Comment from Hotel Management
31 May 2024 by General Manager, Hotel Management
Dear Steven,It was our pleasure to provide you with convenient, welcoming accommodations. We're glad you appreciate Roccia's excellent service, and we look forward to hosting you again at The Singer Oceanfront Resort, Curio Collection by Hilton!
by A verified traveler
Posted 29 May 2024
We received an upgrade for the night so that was nice. However, the next day service for breakfast took a really long time out at the bar outside. There was only one guy who was doing all the work.
Comment from Hotel Management
31 May 2024 by General Manager, Hotel Management
Dear Charissa,Thank you for sharing your experience. I'm glad you appreciated the room upgrade. Your feedback is valuable, and I will address this to ensure better service in the future. Our team hopes to welcome you back to The Singer Oceanfront Resort, Curio Collection by Hilton for an improved experience.
by A verified traveler
Posted 29 May 2024
Overall nice place but not a place to stay now! Too much renovation going on. No pool no restaurant very small bar that closes way too early!
Comment from Hotel Management
31 May 2024 by General Manager, Hotel Management
Dear Al,Thank you for taking the time to provide your feedback. We do apologize that the pool was closed and that you found the bar to be small. Our establishment is currently working on some enhancements and upgrades. We do hope that you will try us again in the future and be impressed by the transformation.
by A verified traveler
Posted 29 May 2024
Pool unfinished. ac dripping water from roof in restaurant, unfinished main lobby , no oceanfront room available despite having reservation
Comment from Hotel Management
31 May 2024 by General Manager, Hotel Management
Dear Zara,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any upkeep concerns regarding our accommodations and amenities during your visit. All of your comments will be discussed internally and we'll work to make improvements where necessary. Thank you, and we hope you will consider giving us another chance soon; we're confident that we can impress you.
by A verified traveler
Posted 28 May 2024
Good
Comment from Hotel Management
2 Jun 2024 by General Manager, Hotel Management
Thank you for choosing The Singer Oceanfront Resort, Curio Collection by Hilton. We are thrilled to learn you enjoyed your stay and we look forward to hosting you again.
